Rachel D'Onofrio

Experience

• 

  Martha's Vineyard Community Services

  May 2014 - Aug 2014

  Intern

  For the three months, I solicited the support of local businesses for the silent auction at the 36th Annual Silent Dreams Auction. I also assisted in writing item descriptions for the program as we expanded the silent auction. On a daily basis, I would help the committee prepare for the auction-- attending meetings, preparing paperwork, and doing whatever was asked of me to ensure that the event went smoothly. The day of the auction, I assisted with setup, worked the silent auction, and participated in the excitement of the bidding process. Thanks to the 2014 Possible Dreams Auction, MVCS was able to raise over $400,000. Show less

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  Scott Dikkers Studios

  Sept 2015 - Feb 2016

  Intern Assistant

  Worked directly for Scott Dikkers Studios' founder and creator of The Onion, Scott Dikkers. Planned travel, managed social media platforms, consistently problem solved, assisted with Scott's 'Comedy Insider' podcast, aided in the development of the satirical book, "Trump's America" (formerly known as Trump's America: The Complete Loser's Guide,") and conducted research/contacted bookstores nationwide.

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  Soho House & Co

  Apr 2016 - Sept 2016

  Server

  Performed with urgency, purpose, and style. Enthusiastically engaged with peers with a team mentality, rose to elite standards and exceeded expectations, multi-tasked and problem-solved under pressure, emulated a passion for food and drink sales.My time at SoHo House also allowed me an opportunity to learn from, be inspired by, and network with other creative individuals. The position also granted me the time to write and produce content outside of work.

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  Redfin

  Nov 2016 - Jul 2018

  Worked with New Jersey-South territory to activate residential listings, create marketing materials, and coordinate the process with home sellers and all other relevant parties. The role required fast-paced problem solving, extreme organization, strict time management, and strong, consistent communication skills. Maintained an organized flow of communication between several parties throughout the closing of residential real estate transactions. Consistently ensured that important contingencies were met and documents accounted for in accordance with contract deadlines. Worked with Redfin's Seattle-Tacoma team to market residential real estate by writing listing remarks, coordinating photography and open houses, ordering signage, and inputting listings onto the MLS

  • Listing Coordinator

    Mar 2018 - Jul 2018

  • Transaction Coordinator

    Sept 2017 - May 2018

  • Listing Coordinator

    Nov 2016 - Sept 2017
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  Ikos Holdings, Inc.

  Jul 2018 - May 2021

  Advised clients and built valuable relationships using platform data/analytics, tech-powered solutions, and genuine, personalized support. Acted as a point person for dozens of new and existing clients at a time, in addition to subcontractors. Worked as a bridge between potential renters and the wide variety of housing options. Provided the best experience possible on behalf of the Ikos team. Used the information within Ikos' proprietary system to help renters find ideal properties. Responded daily to potential renters (or inbound leads) via email, text, and/or phone calls in order to coordinate showing appointments.

  • Account Manager

    Aug 2018 - May 2021

  • Coordination Specialist

    Jul 2018 - Aug 2018
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  The Maclean Group LLC

  Jul 2021 - Jan 2022

  Account Manager
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  Laskie

  Apr 2022 - Jun 2022

  Onboarding Account Manager

  Laskie.com (acquired by Twitter/X) was a Talent Acquisition platform for top tech talent. As an Engagement Manager, I lead all touch points with SaaS/start-up clients, often at a C-suite level, to grow business partnerships and ensure a successful onboarding process.Owned the entire onboarding phase with new accounts-- educated customers on platform functionality/best practices, established expectations, and created an environment centered around engagement/feedback.

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  Lottie

  Jun 2022 - now

  Operationalizing an emerging jewelry brand & women-owned business amidst a high-growth phaseLeading outreach to increase sales funnels, expanding and maintaining brand partnerships

  • Business Development Consultant

    Jan 2023 - now

  • Brand Partnerships Manager

    Jun 2022 - Jan 2023
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  Exclusive Resorts

  Feb 2023 - now

  Account Manager II

  Responsible for all customer touch-points, renewals, retention, and satisfaction. Actively engage with customers to ensure the adoption and usage of product and membership. Communicate and deliver value, finding opportunities for membership upgrades based on customer needs. Educate members on best practices, policies, and strategy- continuously offering proactive solutions and support through ongoing changes.Get to know my fabulous members! I get to create real, personal connections with my accounts and their families who always make me smile and laugh. Leaning in and learning more about them is an important and extremely rewarding part of the role. Show less