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Johnter Dela Cerna

Johnter Dela Cerna

Hotel Marketing Supervisor

Followers of Johnter Dela Cerna360 followers
location of Johnter Dela CernaDavao, Davao Region, Philippines

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  • Timeline

  • About me

    Trainer / Process Documetation Specialist

  • Education

    • University of Mindanao

      2004 - 2008
      Bachelor of Business Administration - BBA Business Administration and Management, General

  • Experience

    • Marco Polo Davao

      Jan 2007 - Sept 2012
      Hotel Marketing Supervisor

    • Sutherland Global Service Limited

      Feb 2013 - Sept 2015
      Customer Service Representative

      Perform Teller function, opened and maintained account access,process pin reset and file dispute on unauthorized transactions.Assist Customer on how to set up a tax refund from internal revenueservice to be posted on the reloadable cards.Assist Customer on checking their government benefits fromSupplemental Security Income (SSI) - SSA if its already posted on theirbank account.

    • Conectys

      Nov 2015 - Jun 2017
      Customer Service Representative

      Direct Customers to product information resource, including thoseavailable on the Internet.Communicate effectively with Internet customers and prospectsaccording to their preferred method of communication.Maintained access database of all orders, inventory and due dates.Attended enhancement workshops for sales training, new market trendsand self-improvement.

    • DoorDash

      Aug 2017 - Aug 2018
      Quality Assurance Specialist

      Using check-list, ensuring that call center agent properly and pleasantlyassisted customers on placing the food order online, obtaining theircredit card information, explained charges, read back the order beforeprocessing the order, and provide confirmation number.

    • Sutherland Global Services Ltd

      Sept 2018 - Mar 2020
      Virtual Quality analyst

      Listening to calls either recorded live or side-by-side whilecommunicating feedback.Encouraged good practices and discouraged bad ones.Identified calls failing to meet predefined standards and identifiedproblem.Implement agent training and coaching initiatives

    • Marous Law (VA for Lawyers)

      Aug 2020 - Oct 2021
      Legal Virtual Assistant

      Conducting legal research Such as regulations, or statutes to help theclient prepare for a case or legal actionDrafting legal documents such as contracts, agreements, or other legaldocuments for Immigration AssistantManaging legal databases responsible for managing the client's legaldatabase, ensuring that all information is up-to-date and easilyaccessible.Perform administrative tasks such as managing the client's calendar,scheduling appointments, and organizing documents. Show less

    • Hybrid Support

      May 2023 - now

      Provide expert advice and support to Amazon sellers on a variety of topics, including product listing, keywords research, and Amazon advertising (Manual campaign)Stay up to date on the latest Amazon policies and proceduresProvide expert advice and support to Shopify, merchants on a variety of topics product management, and marketing.Setting up meta tags and meta descriptions on Shopify collection pages and product pagesEnsure that meta tags and meta descriptions are optimized for search engine Show less

      • Trainer / Process Documentation Specialist

        Jan 2022 - now

      • Business Development Manager

        Nov 2021 - now

      • Amazon and Shopify Expert

        May 2023 - now

  • Licenses & Certifications