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Thomas (Tom) Moore

Thomas (Tom) Moore

Technical Support Manager

Followers of Thomas (Tom) Moore177 followers
location of Thomas (Tom) MooreSnohomish, Washington, Estados Unidos

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  • Timeline

  • About me

    Service Manager at Intenza Fitness

  • Education

    • Texas Tech University

      -
      Master of Arts (M.A.) History

    • Texas Tech University

      -
      Bachelor of Arts (B.A.) History

  • Experience

    • Precision Digital Images

      Nov 1996 - May 1997
      Technical Support Manager

      Administered broad range of technical customer support for advanced image capture hardware and software products. Maintained extensive information exchange with developers to discuss and identify frequent technical malfunctions. Communicate with customers regarding technical issues and implemented effective troubleshooting resolutions. Key Contribution:• Accurately maintained extensive database detailing customer calls, emails, and technical support issues.

    • Precor

      Jan 1997 - Jan 2014
      Senior Technical Trainer

      Provided extensive technical training and instruction for complex electro-mechanical fitness equipment.Instrumental in establishing and defining all aspects of the Certified Technician ProgramDeveloped and implemented the Train the Trainer programFacilitated installation and operation of fitness equipment at major Trade Shows

    • Intenza Fitness

      Jan 2015 - now
      Service Manager

      Responsible for USA Technical Service OperationsFinished Goods warehouse and Service parts management

  • Licenses & Certifications

    • CTT+ Certified Classroom Trainer

      CompTia
      Oct 2011

    • Professional Instructor

      Sept 2011