Dounnia Mourad

Experience

• 

  Ericsson

  Aug 1988 - Dec 1989

  Production Planner

  As a planner my main responsibility was production planning for digital subscriber-steps. Also to analyse, distribute responsibility of new articles in close cooperation with manufactures and contractors.

• 

  Gartner

  Jan 1990 - Jul 2005

  As we became regional, we implemented new commission sales plans. I lead the implementation,education and follow-up within the region. I was independently responsible for carrying through the administration routines and the main Swedish contact for order administration towards the European office in UK. This requires building relationship and coaching in order to succeed. With increased pressure to reach sales goals, we needed to make awareness, educate and follow up our pipeline, forecasts and results within the Scandinavian sales organization. My main objective was to make this happen by leading the process with close cooperation with VP in UK. I established and improved processes for the order registration. Further I designed and implemented successful forecast systems. This led naturally to educate new employees and sales in the area of administration, sales support and internal sales systems. In connection I always maintained a continuous customer contact. My responsibility was to lead the office employees, administration at the office, such as leases, rebuilding and continuous improvement. Recruiting and developing employees. At Scandinavian basis, I was part of the sales organization in order to analyse and follow up sales results with sales management. I was part of a team to plan courses and conferences in cooperation with UK.

  • Regional Sales Support Specialist

    Jan 2000 - Jul 2005

  • Sales Coordinator Scandinavia

    Jan 1998 - Dec 1999

  • Sales Operations Specialist Scandinavia

    Jan 1996 - Dec 1997

  • Office Manager

    Jan 1990 - Dec 1995
• 

  Sandvik Coromant

  Aug 2005 - Dec 2011

  In the organisation of a European Cluster at Sandvik Coromant, I became part of a virtual team, were my colleagues was located at different markets. This required cooperation, building relationship and understanding different cultures. The intention was to improve efficiency and one way of working between the markets. My responsibility was to guarantee the support to number of markets, plan and achieve the local market plans with support from the parent company. This required to advice, coach, suggest improvements and implement new ways of working, in order to achieve set objectives.It was done by building a pricing and behavior awareness at the markets, thru adequate training of sales management and sales representatives. Show less

  • Project Manager - Region Europe

    Jan 2010 - Dec 2011

  • Price & Discount Management Specialist - Region Europe

    Jun 2006 - Dec 2009

  • Customer & Price Analyst

    Aug 2005 - May 2006
• 

  Sandvik Coromant

  Aug 2012 - now

  * Managing and leading the EMEA Pricing functions, which consist of responsibility for price and discount management in all EMEA markets. * Lead, coach, motivate and develop 11 Depending reports, out of 2 have personal responsibility.* Member of Global Pricing Board.* Strategical work to achieve sales results within market and Global business.* Build crossborder relationships globally.* Identify talents * Organize performance plan and implement accordingly.* Training and project planning to identify and increase efficiency. * Talent Management * Recruitment Show less

  • Leadership and Coaching Development

    Jan 2016 - now

  • Manager Price & Discount - Market EMEA

    Apr 2012 - Dec 2015

  • Member of Global Pricing Board

    Aug 2012 - Sept 2014
• 

  Coachcom

  Mar 2015 - Jun 2015

  Assistant Coach

  Assist, coach and support during an ICF training at Coachcom.