
Balkrishna Patil
Desktop Support Engineer

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About me
Network Consultant at Capgemini Technology
Education

Mumbai University Mumbai
2008 - 2011BSc - Bachelor of Science Computer Science
Experience

EMBee
Jul 2012 - Jan 2013Desktop Support Engineer• PC Assembly& Disassembly, Installation and Configuration of OS and other software’s.• Installation of Printers and other computer peripherals.• LAN connection and configuration. Monitoring network connectivity.• Conversion of PC from Workgroup to Domain and vice versa.• Installation of various Data cards like Vodafone, Tata photon, MTS.• Support to Mail services such as Microsoft Exchange server.• Creation of new user accounts and provides the access for the files, printers.• Responsible for solving the problem remotely & also telephonically.• Responsible for Migration of New X220 laptops of Partners, Directors and Senior Managers.• Responsible for recovering safe boot Passwords. Show less

DSM Infocom Private Limited
Mar 2013 - Nov 2013Network Engineer-L0• Monitoring of Network Devices and International Branches.• Mange the auto generated calls on daily basis and following up for the same.• Responsible for follow-up with vendors for Domestic and International links.• Responsible for verifying SLA’s of the different vendors.• Working on different types of tools for monitoring and call lodging i.e. Open View Service Desk (OVSD), Open View Performance inside (OVPI), Service Manager (SM), Network Node Manager (NNM), what’s up Gold. • Performed Backup link testing activity i.e. WAN failover testing and ISDN failover testing of the international braches.• Logging Leased line calls in HP Open View’s Service Desk in Service call menu with Standard Service impact and priority. Ensure timely response & resolution of calls and generate daily and weekly report of the same.• Ensure SLA is met. Ensure daily/weekly/monthly reports are generated & submitted to relevant managers.• Attending Branch’s Calls. • Troubleshooting Network Issues Like Unable To Get Network, Unable To Get Finacle Application, IP Conflict etc.• Configuring Cisco 1800, 1900 series routers and 2950 series Switches and troubleshooting the same.• Configuring ATM’s on Router and Switch. Show less

Harjai Computers
Nov 2013 - Jun 2014Network Engineer-L0• Monitoring of Network Devices and International Branches.• Mange the auto generated calls on daily basis and following up for the same.• Responsible for follow-up with vendors for Domestic and International links.• Responsible for verifying SLA’s of the different vendors.• Working on different types of tools for monitoring and call lodging i.e. Open View Service Desk (OVSD), Open View Performance inside (OVPI), Service Manager (SM), Network Node Manager (NNM), what’s up Gold. • Performed Backup link testing activity i.e. WAN failover testing and ISDN failover testing of the international braches.• Logging Leased line calls in HP Open View’s Service Desk in Service call menu with Standard Service impact and priority. Ensure timely response & resolution of calls and generate daily and weekly report of the same.• Ensure SLA is met. Ensure daily/weekly/monthly reports are generated & submitted to relevant managers.• Attending Branch’s Calls. • Troubleshooting Network Issues Like Unable To Get Network, Unable To Get Finacle Application, IP Conflict etc.• Configuring Cisco 1800, 1900 series routers and 2950 series Switches and troubleshooting the same.• Configuring ATM’s on Router and Switch. Show less

Softenger
Jul 2014 - Mar 2015Network Engineer-L0• Monitoring of Network Devices and International Branches.• Mange the auto generated calls on daily basis and following up for the same.• Responsible for follow-up with vendors for Domestic and International links.• Responsible for verifying SLA’s of the different vendors.• Working on different types of tools for monitoring and call lodging i.e. Open View Service Desk (OVSD), Open View Performance inside (OVPI), Service Manager (SM), Network Node Manager (NNM), what’s up Gold. • Performed Backup link testing activity i.e. WAN failover testing and ISDN failover testing of the international braches.• Logging Leased line calls in HP Open View’s Service Desk in Service call menu with Standard Service impact and priority. Ensure timely response & resolution of calls and generate daily and weekly report of the same.• Ensure SLA is met. Ensure daily/weekly/monthly reports are generated & submitted to relevant managers.• Attending Branch’s Calls. • Troubleshooting Network Issues Like Unable To Get Network, Unable To Get Finacle Application, IP Conflict etc.• Configuring Cisco 1800, 1900 series routers and 2950 series Switches and troubleshooting the same.• Configuring ATM’s on Router and Switch. Show less

Netconnect Pvt. Ltd.
Mar 2015 - Apr 2016Network Engineer-L1• Responsible of successful day-to-day IT operations of all networking devices and taking server backup.• Raise the RFC/PCR as per user request & log the Change Ticket with NOC team.• Make a plan for RFC & take approval from Bharti Planning Team.• Once RFC implemented, check on respective router & L3 switches.• Once PCR implemented, check on respective Firewalls.• Weekly check router & L3 switches console.• Troubleshooting routing related issues.• Perform activity like IOS Up gradation of router, L3 switches, Firewall, Bandwidth Up gradation of link & align service owner for service confirmation. • Daily Monitor the Link Utilization, Memory Utilization & Logs Of Network Devices. • Log the Service Ticket with NOC Team for issue reported by Service Owner & follow up with NOC Team for same till the resolution of issue. • Send Weekly & Monthly report to central team. Show less

ThinkAPPS Solutions Private Limited
Apr 2016 - Apr 2019Senior Network Engineer• Configuration of Cisco routers (1921,1905,1841) at customer location.• Configuring BGP and OSPF routing protocol in router for delivered links.• Configuration of Cisco switches (2960).• Troubleshooting, maintenance and Administration of routers and switches• Monitoring and Troubleshooting of MPLS and Point-to-Point links network comprising organization’s 200 remote locations. • Worked on monitoring tool (net flow analyzer).• Co-Ordinating with service providers to deliver MPLS and Point-to- Point WAN links at Asian Paints locations.• Co-Ordinating with service providers for network link related issues (Link Down, Packet Drops, Routing, Reliability).• Maintaining location’s router & network links details. Show less

Wipro Limited
Apr 2019 - Jul 2022Network Administrator• Configuration of Cisco Routers (1921,1905,1941,3925, C800M, ISR4221, ISR4431) at customer location.• Configuring BGP and OSPF routing protocol in router for delivered links.• Configuration of Cisco switches (2960) at locations.• Configuring VLAN on 3850 & 4500 L3 Switches at DC, DR & NDR.• Troubleshooting, Maintenance and Administration of routers and switches• Monitoring and troubleshooting of MPLS and Point-to-Point links network comprising organization’s 200 remote locations. • Coordinating with service providers to deliver MPLS and Point-to- Point WAN links at Asian Paints locations.• Coordinating with service providers for network link related issues (Link Down, Packet Drops, Routing Issue and Reliability).• Upgrading the network infrastructure software and hardware to mitigate known vulnerabilities and improve stability.• Maintaining location’s router & network links details.• Installing, Configuring and Troubleshooting Citrix SD-WAN Devices at remote locations. Show less

Capgemini
Jul 2022 - nowNetwork Consultant
Licenses & Certifications

Microsoft Azure Fundaments
MicrosoftApr 2020
Cisco Certified Network Professional (CCNP)
CiscoNov 2019
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