Puja Singh

Experience

• 

  Little Internet Private Limited

  May 2015 - Jun 2016

  Assistant Sales Manager

  Worked closely and on-boarded over 350 merchants on app including several Restaurants, Spas, Hotels and Event Management Companies. Maintained knowledge of all verticals and targeted audiences.• Evolved market segmentation & penetration strategies & and secured profitable business by marketing the company’s app. Consistently ranked as Top Performer for achieving assigned sales targets.• Gathered market and customer information and provided feedback on buying trends. Prepared & presented product marketing documents including key features, reasoning & product advantages Show less

• 

  ANAROCK

  Jul 2017 - Oct 2018

  Senior Business Development Manager

  • Independently handling all aspects of real estate marketing from contacting client to finalizing deal; maintaining updated inventory of available properties; matching client requirements to property in hand; looking into legal aspects of deal.• Manage sales and marketing operations achieving business goals and increase sales growth averaging Rs4-5 lakhs a month through effective use of superior negotiation skills. • Conduct competitor analysis by keeping abreast of market trends to achieve market share metrics. Perform comparative market analysis to estimate properties’ value• Continually, provide positive tailored customer experience for the home buyers, guiding them through the entire new home sales process from selecting the home site and desired plan• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms, • Manage contracts, negotiations, buyer’s expectations and all aspects of sales to finalize purchases and strive to deliver superior customer service. Show less

• 

  Picnic Technologies

  Dec 2018 - Dec 2019

  Logistics Coordinator

  - Overseeing all supply chain operations.- Organizing and managing inventory, storage, and transportation.- Analyzing and optimizing logistical procedures.- Reviewing, preparing, and routing purchase orders.- Ensuring the safe and timely pick-up and delivery of shipments.- Monitoring shipments, costs, timelines, and productivity.- Addressing and resolving shipment and inventory issues.- Tracking and fixing shipping errors.- Answering customer queries.- Working on ERPs and CRM tools. Show less

• 

  My Cubes B.V.

  Jan 2020 - Jun 2020

  Internship Trainee
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  VanMoof

  Sept 2020 - Sept 2023

  - Handling day-to-day work like calling, meeting schedules, and making reports.- responsible for prospecting, building relationships, consultative selling, and managing the salespipeline.- Negotiating and closing deals, account management, market analysis, team collaboration, salesreporting, and continuous learning.- Handle customers' complaints and issues with patience and empathy.- Interact effectively with existing customers, via calls, emails, or chat.- Efficiently solved all the issues with the help of ERPs tools (Freshdesk chat, Freshdesk call, andFreshdesk ticket).- Efficiently solve all the technical issues with the help of troubleshooting questions and providethem with the best solutions.- Using Asana, Freshdesk, Slite, Odoo, Magento, Adyen, and back office.- Resolve 200+ weekly customer inquiries via phone, chat, and email, consistently exceeding thetarget.- Handling all the shipping issues by coordinating with UPS, post.nl, and Dynalogy.- Prioritize effective communication, provide comprehensive training to new joiners, andconsistently support junior members in handling complex or escalated cases. Show less

  • Intermediate customer support specialist

    Jul 2022 - Sept 2023

  • Customer Service Specialist

    Sept 2020 - Sept 2023
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  Spaaza

  Sept 2023 - now

  Senior Technical Support Specialist

  - Use Postman for API testing and troubleshooting.- Monitor system performance with Grafana.- Support webshop integrations with Shopify and Magento.- Manage marketing campaigns using Klaviyo and Mailchimp.- Oversee loyalty programs using Spaaza tools.- Customize and troubleshoot white-label apps.- Test applications on Android and iOS platforms.- Handle customer queries via Freshdesk, calls, mail and chats- Develop and maintain support documentation.- Provide exceptional customer support.- Foster strong client relationships.- Stay updated with technology trends and tools.- Take ownership of tasks and outcomes. Show less