Experience

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  Pt. telkom akses

  Jul 2017 - Aug 2017

  Assurance and maintenance

  Jobdesk :- Performed IT support by troubleshooting- Updating devices and supporting software needs.- Managed the daily activities of maintenance staff by action and Identified specific cables

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  Indosat ooredoo

  Mar 2019 - May 2019

  Inbound customer service representative

  - Receive complaints and provide the best solutions for customers problems encountered and ensure understand the handling of complaints- Monitoring ticket reporting as well as escalation and follow-up on ticket completion and ensuring tickets close 100%- Upselling products and provide information about the company's product services and evaluate or services accompanied by an explanation of the advantages of the company's products

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  Pt. alita praya mitra

  Jun 2019 - Sept 2019

  Transmission network planning

  - Microwave Transmission Design Base Transceiver Station (distance, tower height, location according to the coordinates, frequency and modulation) and review the results in the Pathloss application.- Making BoQ (Build of Quantity ) of BTS Tower and do budget calculations and coordinate with the sales team and payment team and report weekly BOQ list updates.- Implementation Support & Responsible for Microwave Transmission Planning reviewing the design results of the BTS Microwave through Google Earth and coordinating with the field team for a follow-up survey of the design results as well as making changes and rebuilds Show less

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  Telekomunikasi indonesia

  Oct 2019 - Jul 2023

  Off 3 customer relationship management & customer leveraging

  - Manage the company's relationship with customers in a business and marketing context through various channels - Analyze customer information data to formulate business strategy - Experience lead Customer Experience transformation work or Customer Success programs, Experience building positive relationships and influencing others. leading and coordinating teams to ensure flawless engagements with clients, partners, and sales teams.Ability to shift from developing high level strategies to effective execution, influencing at every level and driving decisions through appropriate collaboration- Customer Engagement Strategist, create content for all communication channel based on the audience and segmentation. - Create strategy for customer acquisition, retention & increasing loyalty and maintaining customer satisfaction NPS (Net Promotor Score) and ensure that every campaign & promo is published and delivered.- Providing the best experience to Indihome priority customers and managing operational events aimed at increasing customer loyalty and maintaining relationships through customer education, visits, solutions.Project : CX Commander for HVC (High Value Customer Indihome) Show less

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  Telkomsel

  Jul 2023 - now

  Staff - household and apc consumer operations territory