Jignesh Pandya

Experience

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  Katsouris Fresh Foods Ltd.

  Apr 2006 - Feb 2007

  Admin Assistant

  • Administrative management to include: maintenance of all pertinent corporate data and the preparation and submission of all daily reporting to management, liaison with all employees to drive operational cohesion and team spirit.• Recruited and hired new staff maintained all personnel files and provided HR related tasks to include: performance reviews, objective feedback and disciplinary procedures as required.• Supervised general office administrative personnel and ensured the quality completion of all required tasks.• Completed operational requirements by scheduling and assigning administrative projects and expediting work results.• Managed individual and team performance metrics including productivity, attendance, quality service, and interviews. Show less

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  Tesco Mega Stores

  Mar 2007 - Aug 2008

  Assistant Store Manager

  • Liaised with all customers and ensured the provision of service excellence in line with corporate ethos.• Drove customer base expansion through effective marketing, promotions and product sampling.• Assured the stock replenishment is done according to the size, season, and the company standards. • Supervised the staff with respect to their personal grooming and conduct during the business hours. • Reviewed the previous day sales figure to make proactive initiatives, ensuring store targets are met.• Toured the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues.• Solved the customer issues and make sure that all the staffs are aware of the policy of exchange, refund, with excellent customer service management skills.• Coordinated with the field sales and marketing teams by providing leads generated by telephone calls and personal interaction. Show less

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  Kit kat cash& carry

  Dec 2011 - Feb 2017

  Store Manager

  • Responsible for marketing and purchasing Darling, Ebony, Afrotax cosmetic and hair product.• Maintained efforts of being a strong, influential team leader by ensuring excellent customer service was being provided to over 50 customers a day and handled around 80 wholesale customers.• Initiated KPIs and sales targets, derived achievement, monitored performance and provided feedback.• Responsible for daily operational management of store: cash handling, reconciliation and submission of financial reporting to management; inventory: physical count, wastage, damage and re-ordering of stock.• Established and maintained effective relations with suppliers to drive profitable pricing and on-time delivery.• Assisted in recruitment, training and mentoring of all store personnel and motivated sales performance.• Managed Hardware store arranging warehouse for cement and all other item.• Responsible for opening and closing, retail and wholesale of the company.• Worked on ERP system Genesis, computer hardware and printer.• Dealt with 15 to 30 credit account and collection of all credit account• Created weekly promotion for the Company and marketing once a month. Show less

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  Cosmos supermarket

  May 2018 - May 2019

  Retail Store Manager

  • Contributed to 20% faster collections with automatic payment reminders.• Key holder of store, purchasing and selling and managed staff issue and Query.• Maintained store's appearance and merchandising with ongoing marketing campaigns.• Successfully recruited and hired talented Management and Associates based on business needs.• Handled around 35 wholesale customer and generated new customers for the store.• Checked the competitor stores fast moving items and division and tried to focus on those items and division.• Managed 30 to 45 days credit wholesale customer and visited local market for wholesale customer.• Dealt with palm oil, Diaper ,Beverages, spaghetti and biscuits for the wholesale customer.• Installed ERP system in warehouse, office, Store and security system for the store.• Ordered cosmetic product from the France and took whole sale and retail orders for retail products.• Maintained customer services and facilities, stock, supplies and inventories. • Completed store operational requirements by scheduling and assigning employees; following up on work results. Show less

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  BB Mart Africa

  Jan 2020 - Jul 2020

  Retail Operations Manager /Retail Store Manager

  Engage in building Supermarket floor and the cold room

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  Cheers supermarket

  Jan 2023 - Jun 2024

  Retail Store Manager

  All the duties from opening to close, giving cash to the cashier, conducting staff meeting and having floor walk, cash deposit to the bank, doing local purchasing, cash balancing the cashier, doing stock count, receiving the goods from the supplier.

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  NOBLE GROUP SA

  Oct 2024 - now

  Retail Store Manager