Hong Van Do Thi

Experience

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  SS4U

  Sept 2008 - Nov 2009

  Oralce functional consultant

  - Quanlity asurance for software application and web application projects ( ERP project)- Research, learning and serminar - Meeting with customer who are very company/manufactory, as folowing as: Cagipharm jon stock company.- Make Plan for project and tasklist for team - Database: SQL server, Oracle

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  Pythis

  Jan 2010 - Jul 2012

  Oracle consultant

  Project: Binh Minh Plastic (2012) Functional consultant Team leader: Inventory, Order managment, PurchasingProject: Petro Viet Nam Drilling (2012)Integrated from Maximo to EBS (module: Inventory, Purchasing, ODM)Analizy data of EBS and Maximo. Then work along with the technical team in analyzig and documenting the integrated between the Maximo and EBS.Project: Petro VietNam Oil (2010 - 2011)Functional consultant logistic: Inventory, Order managment, PurchasingWork with the customer that generate knowledge about the current business process of them.Mapping and GAP analysis is done for each module.Analizy solution the business of the customer and Document Future Process...Work along with the technical team in analyzing and documenting the gaps between the cleint's legacy systems and the propesed enterprise resource planning implementation, that flow as: customize form specification, customize report specification, personalize..Aconfiguration the system and document application setups.Training end user.Gained lot of experience in quick application bug fixing, raise tar, metalink working. Show less

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  SAI-Digital

  Apr 2012 - Jul 2015

  With function consultant position, I joined projects such as: Loyalty management of Retailers for Frieslandcampia (FCV), Loyalty management of consumer for Frieslandcampia, CRM (sales, marketing & service) for HCM securities company and some add-On software for MS Dynamics CRM. - Loyalty management of Retailers project: provide a solution to integrate with their DMS system to help them manage: + Automatically calculated retailers' loyalty point, rank, loyalty cycle + Manage redemption (manual/SMS/website) + Manage gifts/inventory, products + Allow user can promotion campaigns with rules which calcutated point, rank.. + Resolve distributor’s service cases based on contact center integration- Loyalty management of Consumer project: provide a solution to collect customer information who used and not have not use their products yet + Customer information will be collected via coupon submission (SMS, online website, PG at each outlet...) + Support hotline team receive call in and make call out to help their supporting or sales + Custom multiple promotion campaign to help manage: first birthdays, second birthday, continued submission... + Allow redemption via website, hothine..- CRM project for HCM securities company: provide a solution to help Brokers can analyze customer information Fastest, how appropriate care for each customer.Beside, I worked as presales position. Show less

  • Microsoft Dynamics CRM functional consultant

    May 2013 - Jul 2015

  • Maximo consultant

    Apr 2012 - Apr 2013
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  DiCentral Vietnam

  Jul 2015 - Jan 2019

  MS CRM functional consultant, Pre-sales, project manager

  - Manage CRM team and CRM projects at Dicentral. - Pre-sales support in MS CRM deals- Work with team to implement MS CRM at office (Sales, marketing, Service, integrate Asterisk system)- Upgrade and migrate data form MS CRM 2015 to 2016

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  KPMG Vietnam

  Jan 2019 - now

  • Director - CRM practice lead

    Oct 2023 - now

  • Microsoft practice lead - CRM Expert

    Jan 2019 - now