Saheed Yusuf

Experience

• 

  Pc-Assyst

  Feb 2012 - Dec 2014

  System Administrator
• 

  TRANTER IT INFRASTRUCTURE SERVICES

  Dec 2020 - Dec 2021

  Information Technology Support Specialist
• 

  First City Monument Bank Limited

  Dec 2020 - Apr 2022

  • Managed and supported the bank digital channels application(Mobile Applications, web application and USSD).• Ensure timely resolution of customer calls in line with the agreed SLA.• Integrate and implement digital channels projects and initiatives.• Analyze payment data to enhance business decisions and optimize performance.• Collaborate with other functions in the bank and external vendors to meet the required proficiency levels for retail channels business.

  • E-Channels Application Support

    Dec 2021 - Apr 2022

  • Switch Application Support

    Dec 2020 - Dec 2021
• 

  Interswitch Group

  Apr 2022 - Dec 2023

  Application Support Engineer

  • Support the deployment of Applications on the production environment• Implement projects involving Setup and deployment of new Applications and enhancement of existing applications• Coordinates with 3rd parties, customer contacts and or other technical teams to resolve incidents• Implement Automation of Activities that are involved in the management of Applications.• Ensure 24x7 Availability of all Core Applications.

• 

  Moniepoint Group

  Oct 2023 - now

  Application Support Engineer

  • Delivered seamless support for critical enterprise applications, ensuring uptime and efficient incident management.• Server configuration for switching solutions, integration to financial institutions for transaction routing and card management, while also ensuring PCI DSS compliance.• Carry out Capacity planning to ensure Applications are always available to meet demands• Conducted rigorous testing and validation of new system upgrades, ensuring compatibility and optimal functionality before deployment.• Identify root causes of technical issues and collaborate with the development team to resolve them• Provide tier two application support to production systems, ensuring timely resolution and escalation of issues• Collaborate with product and engineering teams to fix bugs, test patches, deploy software upgrades and bug fixes to enhance application performance, reliability, and user experience.• Monitor performance metrics for various production systems and identify opportunities for improvement.• Implement new innovative solutions to client production environments in line with their governance policies and requirements. Show less