Jomol Joseph

Experience

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  Wipro

  Jan 2016 - Nov 2021

  Senior Test Engineer

  As a Senior Test Engineer at Wipro, I was responsible for developing and executing automated test suites using Selenium, Ruby, and Cucumber, significantly streamlining testing processes for the Team. My role involved identifying and resolving critical defects early in the development cycle, which enhanced the quality of software releases. I collaborated closely with development teams to establish a Jenkins-based CI/CD pipeline, which accelerated deployment cycles and improved overall software quality. Additionally, I managed system backups and recovery procedures, ensuring data integrity and availability. I troubleshooted and debugged automation scripts, improving their reliability and efficiency. My work also included conducting comprehensive cross-browser testing using Sauce Labs to ensure consistent user experiences across different platforms. I led API testing initiatives using Postman, ensuring seamless integration between key teams. Moreover I have handled the role of System administrator, where I ensured the reliability and performance of a critical dealer management application. I managed incoming calls and emails, efficiently resolving inquiries and enhancing customer satisfaction. My responsibilities included streamlining user account management and technical documentation, which improved operational efficiency and reduced support inquiries. I also played a key role in network migration and upgrades, contributing to increased project profitability and improved network performance. I developed comprehensive network documentation, which streamlined troubleshooting processes and improved knowledge transfer within the team. Furthermore, I mentored junior QA engineers, fostering knowledge transfer and enhancing team efficiency. Show less

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  Tata Consultancy Services

  Dec 2021 - Jan 2023

  IT Analyst

  As an IT Analyst at Tata Consultancy Services (TCS) in Bangalore, I was responsible for conducting in-depth analyses of business requirements to design and implement IT solutions that aligned with organizational goals. This involved translating complex requirements into actionable test plans and ensuring that testing processes were both efficient and effective. I established and maintained comprehensive test plans and cases for SAP PEO, which played a crucial role in minimizing defects in production. My role required me to facilitate communication between business stakeholders and technical teams, ensuring clarity and mutual understanding of project objectives. Additionally, I utilized SQL for data extraction, transformation, and analysis, which supported data-driven decision-making and improved business processes. I led test automation efforts using START, streamlining testing procedures and accelerating execution. My experience also included successfully implementing Agile methodologies, which enhanced team efficiency and collaboration. I regularly updated quality reports using Excel and PowerPoint, ensuring that critical defects were identified and addressed, contributing to more effective project delivery. Show less

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  SHRI COMMUNICATIONS LIMITED

  May 2023 - Sept 2023

  Network Analyst

  As a Network Analyst at Shri Communications Limited, I played a crucial role in maintaining and optimizing the organization's network infrastructure. I led incident response efforts, quickly resolving Cisco-based network issues to minimize downtime. I enhanced technical documentation processes, improving the accuracy and efficiency of record-keeping, which streamlined access to critical information. My role also involved implementing robust security protocols using Checkpoint Firewall and ACI to strengthen system security and prevent unauthorized access. I utilized advanced tools like Grafana, IPAM, Icinga, and Fortinet to optimize network performance and manage configurations, ensuring the network's reliability and efficiency. In addition to my technical responsibilities, I provided exceptional support, resolving numerous technical issues and improving customer satisfaction. My strength lies in my ability to collaborate effectively, adapt to challenges, and maintain meticulous attention to detail, all of which contributed to the overall success and stability of the network operations. Show less