Eu Gene Wong

Experience

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  Select TV Bhd

  Feb 2005 - Jun 2009

  Project Manager

  Project Manager servicing the hospitality industry throughout Asia.Part of the consulting team to design the infotainment and entertainment solution, Customer Experience Solution (CXS) which was aimed at servicing the hospitality industry.In 2006, SelectV’s CXS achieved the following awards for its contribution to the Tourism & Hospitality Industry:MSC APICTA 2006 - Award for the Tourism and Hospitality IndustryAPICTA 2006 – Merit Awards for the Tourism and Hospitality IndustryMSC APICTA 2006 – Prime Minister’s Choice, “Best of the Best” AwardPioneered Select TVs first CXS rollout and subsequently completed six (6) other implementations throughout Asia.o Banthai Beach Resort & Spa, Phuket, Thailando Putahracsa Resort & Spa, Hua Hin, Thailando Sofitel Riverside Chiang Mai, Chiang Mai, Thailando Merlin Beach Resort, Phuket, Thailando Meritus Pelangi Beach Resort & Spa, Langkawi, Malaysiao The Chill Resort, Koh Chang, Thailando Eastin Hotel, Bangkok, Thailand Show less

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  IBM Software Group (SWG)

  Mar 2010 - Apr 2016

  Responsible for managing the relationship with the IBM Software Group Services (SWS) client and monitoring services delivery throughout the project by the SWS delivery team. The primary focus is on the management of the contractual relationship between client and vendor rather than the management of the project.Main responsibilities include:- Managing the relationship with the client throughout the project duration and acting as the main point of contact between client and the IBM SWS organisation;- Ensuring the services delivered conform to what has been contractually agreed between client and IBM SWS- Managing the financial aspects of the contract- Acting as the escalation point when issues arise with resources and/or services and managing any dispute or conflict;- Reporting internally within the IBM SWS organization on project performance Show less October 2011 - CurrentFocusing on project based projects as a Business Analyst cum Project Manager. Primary responsibility is to deliver high profile Postpaid go-to-market (GTM) projects for Maxis Telecommunications within compressed timelines for their subscribers.March 2010 - October 2011Platform Lead in an outsourced environment focused on delivering high quality services to Malaysia’s top telco provider, Maxis. Platform managed is one of the six (6) Service Delivery Platforms (SDP) available in Maxis, called Ad-It. The platform focuses on providing rich advertisement experience to Maxis’ subscribers via various mobile channels Show less

  • Services Engagement Manager (Banking)

    Aug 2012 - Apr 2016

  • Project Manager & Business Analyst

    Mar 2010 - Aug 2012
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  Oracle

  Apr 2016 - May 2017

  Consulting Sales Manager

  Responsible for managing the relationship; and also selling Oracle Consulting services within all non-FSI territories in Malaysia.Develop new accounts and/or expands existing accounts within the established territories.Main responsibilities include:- Managing the relationship with the client throughout the project duration and acting as the main point of contact between client and the Oracle Consulting.- Engage the client to understand their requirements; subsequently working together with the technical team to convert this understanding into an Ordering Document.- Strategize with the Oracle Consulting Delivery team for the proposed services; taking into consideration the clients budget.- Engage the client in commercial and contractual negotiations. - Act as the escalation point when issues arise with resources and/or services and managing any dispute or conflict;- Managing and being responsible of the assigned sales quota. Show less

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  Hong Leong Bank Berhad

  Oct 2018 - Nov 2020

  Digital Customer Experience Transformation Manager

  I use data, relationship management skills and a can do attitude to solve complex problems.

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  SAS

  Dec 2020 - Jul 2022

  Senior Engagement Manager
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  Workday

  Jul 2022 - now

  Senior Services Executive