Jilliane G.

Experience

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  Things Engraved Inc.

  Nov 2008 - Mar 2015

  Sales Associate, Level 3 Engraver

  - Demonstrated exceptional sales skills and engraving expertise in multiple locations, including kiosk locations, where I consistently achieved high sales and maintained a low error rate for engraving and key-cutting.- Effectively managed and maintained the cleanliness of the store during unsupervised 8-hour shifts, ensuring a welcoming and organized environment for customers.- Streamlined inventory management by reorganizing the kiosk storage design, resulting in a 10% reduction in time spent on inventory tasks, optimizing operational efficiency.- Led employee training and development initiatives, taking charge of all new recruit onboarding over a 2-year period. Offered continuous advice, guidance, and mentorship to support team members in performing their duties and adhering to best practices.- Stepped up as Acting Manager for 3 months during a busy holiday season when the Manager took sudden Maternity leave. Successfully managed schedules and vacation time for a team of 6 employees, maintaining smooth operations and providing effective leadership. Show less

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  ALDO Group

  Mar 2010 - Jun 2011

  Lead Sales

  -Lead and motivated a team of sales associates to achieve and exceed sales targets, fostering a positive and high-performance work environment. - Provided exceptional customer service by ensuring a welcoming and personalized shopping experience for customers, building brand loyalty. - Utilized in-depth product knowledge to assist customers in finding the perfect shoes and accessories to suit their style and needs. - Train and onboard new team members, providing guidance and support to ensure their success in delivering a seamless customer experience. - Coordinate and execute visual merchandising initiatives to maintain an appealing and enticing store environment. - Collaborate with store management to analyze sales data, identify trends, and implement strategies to drive sales growth. - Foster strong relationships with customers, going above and beyond to exceed their expectations and create a memorable shopping experience. - Demonstrate expertise in Aldo Shoes' brand values and products, effectively conveying the unique selling points to customers. - Proactively resolve customer issues and address inquiries, ensuring their satisfaction and maintaining a positive brand reputation. - Stay updated on industry trends and competitor activities, providing valuable insights and recommendations to optimize sales performance. Show less

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  Quit Smoking Halifax

  Apr 2013 - Apr 2014

  Social Media Manager

  - Passionately providing exceptional client care, I was not only present during treatments but also made myself available afterward to offer valuable guidance and advice.- I used my design expertise to create a captivating company logo, website, and business cards that perfectly portrayed the mission and values of our smoking cessation clinic.- As the creative force behind our brand's online presence, I successfully curated all company content across various channels, including the website, blog, Facebook, and Twitter accounts. This allowed us to engage with our target audience effectively and build a trusted online community.- To enhance the client experience and aid in their journey to a smoke-free life, I conceptualized and developed a comprehensive "non-smokers kit." This kit included a thoughtfully crafted handbook and a professionally recorded CD, both of which I personally created to provide support and resources for our clients. Show less

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  Biscuit General Store

  Nov 2014 - Aug 2015

  Sales Representative

  - Welcomed and greeted customers entering the shop, providing personalized assistance by assessing their needs and offering recommendations like a personal shopper. Successfully put together complete outfits for special occasions or events, including the selection of appropriate accessories.- Maintained extensive product and brand knowledge, staying up to date with current fashion trends to promptly respond to customer inquiries and provide relevant suggestions.- Received and properly stored stock inventory, ensuring merchandise was organized and displayed on the sales floor in an appealing manner. Utilized steaming techniques to maintain the quality and presentation of the clothing items.- Demonstrated a strong understanding of sales and promotional strategies, actively participating in sales events and effectively contributing to the team's success.- Processed cash and card transactions, including refunds, ensuring accuracy and balancing the registers at the end of each shift. Show less

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  Life SalonSpa

  Mar 2015 - Jul 2016

  Guest Services

  - Warmly greeted and welcomed clients as they entered the salon, creating a friendly and inviting atmosphere from the moment they arrived.- Efficiently managed a busy front desk, answering phone calls, scheduling appointments, and assisting clients with their inquiries or concerns.- Assisted clients in selecting the most suitable services based on their needs and preferences, demonstrating a strong understanding of the salon's offerings and pricing structure.- Maintained an organized and accurate appointment book, ensuring seamless scheduling and timely reminders to enhance the client experience.- Developed a comprehensive understanding of salon products and provided personalized recommendations to clients, taking into consideration their hair or skincare needs and concerns.- Assisted salon stylists and technicians in coordinating client flow, and ensuring a seamless transition between appointments.- Handled financial transactions, including invoicing and processing payments, while ensuring accuracy and maintaining client confidentiality.- Acted as a point of contact for client feedback and concerns, actively resolving issues to ensure client satisfaction and loyalty.- Managed salon retail inventory, restocking products as needed to ensure availability and assist clients in purchasing the recommended products for their personalized hair and skincare routines.- Collaborated effectively with the salon team to provide exceptional client experiences, coordinating special requests and ensuring a smooth transition between stylists, technicians, and front desk staff. Show less

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  Grace Note Child Care Centre

  Jul 2016 - Oct 2017

  Daycare Teacher

  - Developed and implemented age-appropriate lesson plans and activities to enhance the cognitive, social, and physical development of children in accordance with the daycare's curriculum guidelines.- Ensured a safe and nurturing environment for children through regular observation, actively supervising and engaging with them during indoor and outdoor playtime, and promoting positive behavior management strategies.- Established open and effective lines of communication with parents and guardians, providing daily updates on their child's progress, addressing their concerns, and collaborating on strategies to support each child's individual needs.- Maintained accurate records of children's attendance, milestones, and achievements, utilizing digital software or physical documentation systems to track their development.- Assisted in creating a stimulating and organized classroom environment, including setting up learning centers, arranging materials, and displaying children's artwork and projects.- Provided necessary assistance during mealtimes, diaper changes, and nap times, ensuring children's basic needs were met with care and attention.- Collaborated with a team of daycare staff, including fellow teachers and support staff, to foster a cohesive and supportive work environment focused on the well-being and optimal development of the children.- Participated in professional development opportunities, such as workshops or training courses, to continuously enhance teaching techniques and stay updated on best practices in early childhood education.- Followed all daycare policies and procedures, including those related to health, safety, and hygiene, to maintain a clean and secure daycare environment. Show less

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  VIPKID

  Dec 2017 - Sept 2021

  ESL Teacher

  - Successfully taught English as a Second Language (ESL) to students ranging from kindergarten to high school levels, utilizing VIPKid's interactive platform to deliver engaging and effective online lessons.- Developed and implemented customized lesson plans and materials to meet the individual learning needs and goals of each student, ensuring a personalized and effective learning experience.- Utilized a range of teaching methods and techniques, including TPR (Total Physical Response), props, games, and songs, to make learning fun and enhance student engagement and participation.- Effectively assessed students' progress and provided feedback on their language skills, pronunciation, grammar, and vocabulary, offering constructive guidance to help them improve their English proficiency.- Built strong rapport and established a positive learning environment, creating a safe and supportive space where students felt comfortable expressing themselves and taking risks in their language learning.- Employed effective classroom management strategies, maintaining student focus and discipline during online lessons, and adapting to different learning styles and behaviors.- Demonstrated adaptability and flexibility in scheduling, successfully managing multiple time zones to accommodate students' preferred lesson times and availability.- Offered exceptional customer service by promptly responding to parents' inquiries and concerns, providing regular updates on student progress and addressing any questions or issues that arose.- Actively participated in ongoing professional development opportunities provided by VIPKid, keeping up-to-date with best practices in ESL instruction, technology integration, and curriculum development. Show less

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  X Movement

  May 2022 - Sept 2022

  Sales/Customer Support

  - Designed and implemented a highly successful program that targeted a specific market gap, resulting in significant revenue growth and increased market share. Utilized market research and strategic analysis to identify the gap and develop a comprehensive program to address it.- Managed a team of 4 lead generators, fostering a collaborative and high-performance work environment. Provided ongoing guidance, training, and support to the team, resulting in increased lead generation and improved conversion rates.- Collaborated with senior executives to provide comprehensive insights, progress reports, and strategic recommendations. Played a key role in driving strategic initiatives, leveraging data and market trends to make informed recommendations that aligned with company goals and vision.- Conducted virtual sales presentations with a high conversion rate, maximizing revenue generation. Leveraged strong communication and presentation skills to deliver compelling sales presentations, resulting in a high rate of customer acquisition and increased revenue. - Consistently achieved and exceeded sales targets and quarterly KPIs. Demonstrated a strong sales track record, consistently exceeding performance metrics and driving revenue growth for the organization.- Nurtured relationships with key clients, ensuring their satisfaction and fostering long-term partnerships. Prioritized building strong client relationships, providing exceptional customer service, and proactively addressing client needs and concerns, resulting in a high level of client retention and repeat business. Show less

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  HR4 Ltd

  Sept 2022 - Aug 2024

  Implementation Specialist

  - Collaborate with clients to understand their specific needs and requirements for HR software implementation.- Conduct thorough analysis of client HR systems and processes to identify gaps and areas for improvement.- Develop and implement detailed project plans, timelines, and milestones to ensure smooth and successful implementation of HR software.- Manage client expectations by providing clear communication and updates regarding project progress, challenges, and resolutions.- Provide training and user support to clients, ensuring they are equipped with the knowledge and skills to effectively use the HR software.- Coordinate with cross-functional teams, including HR, IT, and customer support, to ensure seamless integration and alignment throughout the implementation process.- Troubleshoot and resolve technical issues that may arise during implementation, working closely with the technical team to identify and implement solutions.- Conduct post-implementation assessments to measure project success and gather feedback for continuous improvement.- Stay updated on industry trends and best practices in HR software implementation, incorporating new knowledge and approaches into implementation strategies.- Collaborate with sales and account management teams to identify and pursue opportunities for upselling and cross-selling HR4 products and services to existing clients. Show less

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  Clare Mutual Insurance

  Aug 2024 - now

  HR & Social Media Administrative Assistant