Ahmer Khan

Experience

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  CelebiNAS Airport Services India Pvt. Ltd.

  Feb 2013 - Nov 2014

  Passenger Service Agent

  Dealt with passenger enquiries about flight departures and arrivals providing highest level of customer service Assigned and managed duties on multiple airlines like British Airways, Swiss Air, Lufthansa, Saudi Arabia and Air Arabia Excellent knowledge of Pre flight and post flight documentation, Checking-in passengers, giving seat numbers, providing boarding passes and luggage labels. Informing passengers about luggage restrictions and collecting any excess weight charges, making PIR (property irregularity reports), lost and damage luggage reportsMet and greeted customers, assisted VIP customers, took care of people with special needs and unaccompanied children, calmed down and reassured nervous passengers.Made announcements related to flight schedules, delays and connecting flightsEnsured safety standards at all times, boarding and deplaning of passengers in smooth and efficient manner, connected transit passengers and their luggage to their onward flights, assisted cabin crew through immigration, customs, security and other procedures Maintained co-ordination with ramp team, airport authorities, security, immigration and customs Followed and implement rules and policies updated by the airlines Show less

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  BLS International Services Limited

  Mar 2015 - Apr 2017

  Customer Service Representative

  Dealing with customer enquiries about passport renewal and visa documentation Managing reception, processing application, tally and maintain complete cash reports, co-ordinate with team, centre supervisor and operations manager Handling customer complaint, rectify their issues and take necessary actionsResponsible for the physical management and tracking of documents. Signature logs in accordance of passport and visa with Consulate General of INDIA (DUBAI), preparing detail entry of application, preparing documents and maintaining databaseReview documentation of passport and visa for accuracy and completenessMaintaining co-ordination with embassies, high commissions, clients and agents and implement regular review of policies and follow up on corrective actions Show less

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  Yalla Pickup FZE

  Oct 2017 - Aug 2018

  Operations Incharge

  Managing day to day operations that include attending customer calls, online request for transportation and moving of goods and personal items, assigning driver and vehicle accordingly within the given time.Documenting driver and vehicle details, Monitoring performance of all drivers. Preparing quotation and proposal for every B2B client according to their requirements.Interview, select, train, induct, discipline, evaluate and onboard cost effective local national vendors/drivers to the fleet.Manage backend 24x7 to ensure smooth running of the operations by tracking ongoing tasks.Managing vehicle orders and orchestrated fleet purchases by coordinating with drivers and clients for scheduled tasks while having multiple task at hand. Achieving sales target by contacting new potential clients and creating offers which attract them.Prioritizing assignments and making adjustments when required, ensuring prompt completion of project assignments.Preparing invoices, weekly and monthly reports, financial and fleet maintenance reports. Show less

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  Emirates

  Oct 2018 - now

  Airside Operations Team Leader

  ➢ Supervise all activities related to the assigned areas on shift to ensure that the teamis providing the best services and optimum quality to the customer airlines, inlinewith Dnata.➢ Plan the distribution and allocation of resources to ensure that the area'sconcerning processes and activity are completed within the time required foroperations on shift.➢ Ensure the safety of staff and guide them to work safely by providing support,direction, whilst being a role model for the desired safety behaviors and leading withsafety.➢ Organize and supervise the work of the team on the day of operations to ensure thatwork is completed efficiently and in compliance with procedures and servicestandards.➢ Lead team of staff on the day of operations, who are undertaking related activitiesto handle incoming and outgoing flights as allocated.➢ Lead shift briefing of the team, at the start of a shift, for the responsibilities on theday of operations, that staff are aware of what is expected of them in line with theSLAs.➢ Provide performance feedback from the day of operations, of staff on shift to theirrespective line managers.➢ Ensure that all equipment and devices allocated to the team are used and cared forappropriately.➢ Intervene and take immediate action when there is risk exposure, role model safebehaviors and followed up on corrective actions.➢ Ensure implementation of work instructions on the day of operations andcompliance to established.➢ Compile with all safety, quality and environmental management policies,procedures and controls to ensure a healthy and safe work environment.➢ Ensure implementation of work instructions on the day of operations andcompliance to established ons on the day of operations and compliance to establishedstandard operating procedures.➢ Ensure that staff grooming is aligned to dnata standards and requirements. Show less