Gopal Solanki

Experience

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  Core Communications Services Ltd

  Oct 2012 - Dec 2014

  Customer Services Manager and Data Management

  • Data Management.• Data Integrity.• Fault Testing.• Training colleagues to use reporting tools.• Building relationships and maintaining a facilitative with stakeholders and managing stakeholder’s expectations.• Circulating daily, weekly and monthly update reports to stakeholders.• Providing help and advice to customers. • Investigating and solving customer issues. • Handling customer complaints.• Keeping accurate records of discussions or correspondence with customers. • Training staff to deliver a high standard of customer service. Show less

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  Accenture

  Jan 2015 - Dec 2015

  Desktop Analyst and Assistant Manager

  • Installations, Data management, Tech Support to clients.• Upgrading computer devices to the company’s latest image. • Deployment of re-builds and re-imaging of laptops.• Training Colleagues.• Management of Staff.

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  IBM - AbilityNet

  Jan 2016 - Jun 2016

  Installation Engineer

  • Installations, Software Configuration, Tech Support to clients.• Configuration of Acer Devices.• Software Development and Software Testing, results on Trello Board.• Training Colleagues.• Physical Installation at Old People’s homes to make life easy through Technology.• Creating Documentation for Process and Configuration with a Manual Guide.

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  Xerox

  Jun 2016 - Jan 2017

  Engineer

  • MFD Walking Engineer Across the City for Xerox Printers

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  The TJX Companies, Inc.

  Jan 2017 - Jun 2018

  Printer Services Manager and Desktop Support

  • Working with one of UKs largest Retail companies as the key point of contact for printer issues and desktop support.• Management of the entire Printer Devices Fleet.• Printers Configurations and Installation of software and hardware.• Equitrac Management and Configuration.• Network Ports and TCP/IP installation and configuration.• Desktop Support – Troubleshooting (with users and remotely).• Deployment / Hardware refresh.• Software installation Manually and via SCCM. Show less

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  Apogee Corporation

  Jul 2018 - Aug 2018

  Field Services Engineer

  Printer/MFD Engineer on Xerox, Sharp, Canon, KM and Ricoh

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  Konica Minolta Business Solutions: Business Intelligence Services & Enterprise Content Management

  Sept 2018 - Nov 2019

  Software Specialist

  • RDP/Remote application technical support• Network IP/TCP, DNS, Gateways, subnet mask, ports, printers configuration• Print Software Application configuration on Windows Server• Software Solution Support

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  Dataquest UK Limited

  Mar 2021 - now

  Network and Software Consultant

  • Troubleshoot customer issues remotely.• Providing support for software installed across global WAN’s, domain forests, and cloud, in both clustered and virtual environments.• Attend internal and external client meetings to plan for installations, migrations, and configurations of systems.• Install, configure and test software solutions and provide subsequent training to clients.