Yanique Wilson

Experience

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  Conduent

  Aug 2014 - Oct 2017

  Customer Service Representative

  • Navigate customers on organizations website and applications• Process flight reservations using companies software• Process payment• Promoting and sales of partnering companies products and services• Being a team player• Research and solve issues• Tracking customers purchases • Processing customers confidential information• Providing excellent customer service• Processing refunds

• 

  National Pen

  Aug 2018 - Sept 2019

  Transactional Sales Agent

  • Contact customer• Assist customer with account• Persuade customer in promotional products• Assist customer with navigation of website• Process credit card payment• Research promotional products using website that best suits customer need.• Update customer of order placed.

• 

  National Travel Service

  Nov 2019 - Mar 2020

  Travel Agent

  • Research flights, hotels, car rentals and cruise upon customers request.• Research visa requirements for customer.• Process visa application.• Confirm reservations of flights, hotels, cruise and car rentals.• Process payment• Contact customer with information on specials for airline tickets, cruises and hotels.• Contact customer for feedback on trip.

• 

  Saw Counselling Center

  Jan 2022 - now

  Administrative Assistant