Experience

• 

  Jersey mike's sub shop

  Sept 2014 - Jun 2016

  Line worker & shift lead

  Responsibilities included Maintaining a clean store (Washing dishes, Handling chemicals to clean & Mop the bathroom and store)Positive attitudes while serving customers Fast and clean assembly of Slicing, Topping, Wrapping, and check outRestocking & Refreshing of the products Unloading & Sorting of store products when truck comesMultitasking between grill work and cold sub work during lunch rushClosing & and cleaning of the store (Occasionally assisted with opens)Leadership skills to help direct and help others on the shift (Shift Lead)Assign people tasks to do to help keep the store clean (Shift Lead)The capabilities to lead the store after the manager has left for the day (Shift Lead) Show less

• 

  Camouflage security

  Jul 2016 - May 2017

  Security guard

  Responsibilities IncludedSatisfying the needs and wants of the client of the event Handling situations with care and the proper judgement Maintaining the flow and safety of the publicOn site for 7-12 hour shifts patrolling or stationaryAsset protection Protection of Executive and high profile individuals

• 

  Allied building service company of detroit

  May 2018 - Oct 2018

  Warehouse worker

  The Building & Staging of the trucks that are being sent out the next dayOperation of power Industrial Vehicles such as Counterbalance forklift, Order Picker and the Bendy Forklift.Reading and matching the order numbers with the products to form a skid with the correct items.Constant Lifting and bending items over 30-50lbs

• 

  Kelly services (canada), ltd.

  Oct 2018 - Jun 2020

  Hybrid tier 2 itunes account & billing advisor

  Demonstrates excellence in customer serviceFirst-rate communications skillsStrong technical aptitude w/ tablets, smartphones, laptops, etc.Self sufficientHandling escalated customer casesSend and managing email requests for further escalation between customers and the business Assisting customers with billing issues on there account (refunds, safely and securely handling there account information)Started as an tier 1 technical advisor then was promoted to an hybrid shortly after 2/8/2019 (iTunes Plus) Promoted Tier 2 iTunes Account & Billing- 12/2/2019 Show less

• 

  Amazon

  Jul 2020 - Sept 2020

  Fc associate (inbound unloader)

  -Unloading the currently docked truck -Safely & carefully remove the items from conveyor belt-Pallet building for oversized items -Organizing and cleaning the work area

• 

  Cognizant

  Sept 2020 - Feb 2023

  Proper communication verbal & written etiquette to assist users and customers with their products and business.Active listening skills, giving full attention to what others are saying and taking the time to understand the points, and asking appropriate follow-up questionsproviding support for clients' search-based products.critical thinking and problem-solving skills.keeping up to date with the ever-changing technical field.Assist customers and maintain composure during escalated situationsability to multitask and sit for long periods at a time.Assisting customers with their business or technical issues via email. Show less

  • Business Analysis & Consulting (Waymo)

    Apr 2022 - Feb 2023

  • Senior Process Executive (Google My Business)

    Sept 2020 - Apr 2022
• 

  Fedex

  Jun 2023 - Feb 2024

  Package handler

  Fast paced and physical warehouse work –Warehouse duties include loading, unloading, and sorting of packages of various sizes.Part time FedEx Ground employees work one shift a day; full time FedEx Ground employees work two shifts.Shift lengths vary based on package volume – generally part time employees work between 3 and 6 hours a day. Full time employees can expect to work between 6 and 10 hours.