Experience

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  Knowland

  Oct 2007 - May 2024

  • Oversaw research contractors across the United States as well as Spain, Hong Kong, Singapore, Canada, and Mexico, reviewing the collected data for accuracy and performing data analysis to generate weekly reports for senior leadership that informed decision-making.• Played a key role in implementing a new quality assurance (QA) process, tracking metrics and images through Salesforce while creating a tasks calendar that ensured thoroughness of QA activities.• Developed product analysis to identify opportunities for optimizing performance and enhancing customer satisfaction, bolstering overall service quality.• Participated in software testing for the migration of company products and services, sustaining a seamless transition of data to new servers.• Coordinated with the accounting department for end-of-month statements to ensure accuracy and safeguard regulatory compliance. Show less • Conducted sales support by tracking sales goals and performance for quality metrics, preparing weekly and monthly reports for the General Manager and Sales Coach, processing and updating contracts, holding strategy calls, and arranging virtual meetings with clients.• Performed data entry in Salesforce, maintaining and updating client information and material on individual properties to ensure accuracy and completeness.• Created a client survey to gather quantitative and qualitative feedback on services, generating actionable insights that facilitated continuous improvement efforts. Show less • Managed a team of representatives, providing hands-on training, coaching, and mentorship to bolster team performance and ensure achievement of metrics.• Spearheaded process improvements, streamlining standard operating procedures (SOPs) to increase departmental efficiency and overall effectiveness.• Applied attention to detail in performing quality control (QC) on data entry and collection, monitoring researchers’ accuracy to ensure high-quality data and reporting.• Selected to travel to India to help establish a research department, providing training in standard operating procedures (SOPs) and company policies to ensure adherence to service quality levels. Show less

  • Market Data Administrator

    Feb 2013 - May 2024

  • Quantitative Market Research Representative

    Aug 2012 - Feb 2013

  • Administrator, Professional Business Deveolpment

    Nov 2011 - Aug 2012

  • Quality Assurance / Client Care Technician

    May 2010 - Nov 2011

  • Team Leader, Research Department

    Nov 2008 - May 2010

  • Telephone Representative, Qualitative Market Research

    Oct 2007 - Nov 2008