Experience

• 

  Kgisl

  Nov 2011 - Jul 2013

  Associate

  US Telecom Payments and Sales• Handled In-Bound customer service calls from US Customers • Processed Monthly customer payments and service invoices • Provided sales support for customers enquiring about new products• Handled US Telecom Services, Responsible for Payments & Billings Handled Escalations.

• 

  Mphasis

  Jul 2013 - Oct 2017

  Senior cso

  Team Management & Operations• Compiling financial information with Treasury Management Team and reconciling 15+ reports on a monthly basis.• Performed Foreign Exchange, Transaction Banking, and Fraud Resolution for Bank's Corporate transactions and responsible for team development and management experience, including recruiting, mentoring, and utilization management.• Handled escalations, resolved issues, and created process improvement guidelines resulting in an overall 40% reduction in escalations.• Creating 5+ financial reports daily with 100% accuracy Lead Monthly & Quarterly Business reviews with Project Stakeholders and Senior Management.• Implemented and managed risk management strategies, including fraud prevention measures and security protocols, reducing incidents by 20% and safeguarding financial assets• Lead process Transition and handled Nesting & Accreditation batches for process support and certification from Mphasis clients. Show less

• 

  Capgemini

  Oct 2017 - now

  Senior Analyst PMO: • Facilitated stakeholder engagement and communication plans, ensuring alignment between project goals and business objectives, and improving stakeholder satisfaction scores by 20%. • Led resource planning and scheduling efforts for multiple concurrent projects, ensuring alignment with project goals and avoiding conflicts or overallocations.• Forecasted future resource needs based on project scope and timelines, proactively addressing potential shortages and ensuring optimal resource distribution.• Engaged with Resource Management, Demands Planning, Budgeting and Forecasting. Assisted in project planning, scheduling, and resource allocation. Monitored project progress and reported on key metrics to stakeholders.• Facilitated communication between project teams, stakeholders, and management. Handled delivery programs for leading Europe Countries. Co-ordinate and collaborate with various internal and external stakeholders.Report Generation & Monitoring: • Maintained project documentation, including project plans, risk logs, and status reports. Used project management tools or software to create reports that visualize project performance against key metrics. • Reports may include charts, graphs, and narratives to convey information effectively. Prepared executive-level reports summarizing project statuses and highlighting key issues. • Prepared all the Staff Augmentation Reports, Service Reports, Financial Reports, Clarity Timesheet Reports to all European Region.• Proactively remained connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis.• Managed and generated Clarity Time Transfer Reports to ensure accurate tracking of time entries across multiple projects.• Utilized Clarity PPM to oversee and validate time transfers, identifying discrepancies and implementing corrective actions to maintain data integrity and project alignment. Show less

  • Associate Consultant

    Oct 2024 - now

  • Senior Analyst / Software Engineer, Sr

    Oct 2022 - Oct 2024

  • Analyst / Software Engineer

    Apr 2022 - Oct 2022

  • Senior Associate

    Oct 2017 - Apr 2022