Balakrishnan Jayaraman

Experience

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  M. H. Alshaya Co.

  Oct 2004 - Mar 2008

  Restaurant Supervisor
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  Wafi Hotels

  Mar 2008 - Oct 2010

  Assistant Restaurant Manager
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  Yum! Brands

  Dec 2010 - Apr 2012

  Restaurant General Manager

  ● Opened & Headed First drive thru KFC restaurant in Tamil Nadu.-40 team members & 4 managers.● Successfully handled the whole operations including Recruiting, Training & Development, Customer satisfaction, Promotion, P&L Statement/controls, Inventory and Maintenance of the Restaurant/Unit

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  Fun Multiplex Pvt Ltd

  Apr 2012 - Jun 2013

  Manager Cinema & Food court Operations

  ● Opened & Headed First Multiplex property of Essel Group in Tamil Nadu-Reporting to Sr.Vice President of the Group. ● Recruited, Trained and Operated the team of 40 Team Associates and 8 managers. .● Worked on obtaining various licenses(Cinema, Labour, FSSAI, catering establishment etc.,)● Handled all customer complaints related to Cinema and Food court with utmost care

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  Infiniti Retail Limited, Croma - A TATA Enterprise

  Jun 2013 - Jul 2016

  Senior Manager-Store Operations

  ● Head of 12000 sqft Store Operations - 50 Sales Executives & 5 Managers● Analyse monthly EBIT, Planning to execute 100% EBIT Targets.● Executing store catchment area activity to get incremental sales every month. ● Top of all Net Promoter Score concerns and address it swiftly.● Sikshaan Training done every fortnight to empower the team.● Live Demo on own label products to achieve more margins.● Reverse Ushering and Customer interception to attain utmost customer satisfaction and best Mystery audit scores.● Conducting Weekly SOP & SMART audit, made audit ready store. ● Daily Vigorous reviews on all Retail metrics(Ext. Warranty, SLM, shrinkage, Own label, Conversion, Cash memo Size, Items per bill, Attachment & Accessories) Show less

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  Marks and Spencer

  Jul 2016 - Apr 2017

  Store Manager

  ● Head of 21000 sqft Store Operations - 30 Sales Executives & 6 Managers.● No. 1 Store in South India on Sales and all Retail metrics. ● Implemented MEMS (Making Every Moment Special) successfully.● Best of Inventory Management Results-0.08% Shrinkage

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  Sharaf DG

  Apr 2017 - Sept 2020

  Store Manager

  ● Head of 50000 sqft Store Operations - 70 Sales Executives & 9 Managers.● Generated 1.2Million Bahraini Dinars (3.1 Million US$) sales per month.● Net Profit-150% Achieved. Up by 70% over last year, by increasing direct income and Decreasing Operating Costs. ● 108% Sales Ach. Vs. Target despite COVID lock downs-2020● Increased Conversion from 13% to 18% with various initiatives and Innovations. ● Growth shown every Year on Accessories, Own label, Extended Warranty & Productivity- Up by 5-10%● Saved more than 30% on Electricity by Implementing LED in place of old Metal Halide lamps.● Shrinkage less than -0.10% every year with disciplined inventory Management process. ● Implemented floor chat counters, increased OMNI channel sales by 100% with no extra cost involved.● Topped with 98% + on SOP Audits & ISO Audit.● Achieved the highest number of Customer journey numbers across the Middle East region.● Best Store on Axonify with 100% participation(Online Learning & Development platform) Show less

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  Logicom Distribution

  Dec 2020 - now

  HP Product Manager

  ● Managing the HP brand distribution for retail in Bahrain and overseen the retail business in Oman for a quarter in 2021.● Managing more than 15 retail stores, having previously onboarded five Large Format/Power Retailers in Bahrain for HP (Laptops, Printers, Supplies, and Accessories).● Creating and Growing the business revenue substantially for HP within Bahrain’s retail sector.● Doubled the margin by switching HP from sub-distributor to Direct Distributor (Logicom). ● 100% + yearly target accomplishment & Improving on Growth over the previous year● Market Share: Continuously working to enhance Logicom’s market share in the Bahrain retail market for HP. ● Product Strategy and Roadmap Definition: Stock Allocation, follow up with buyers, and manage inventory. This includes handling pre-alerts, existing stock, backlogs, and liquidating stock as needed. Minimize aging stock and handle DOA (Dead on Arrival) or damaged returns.● New Product Introduction- Organizing technical requirements such as TRA (Telecom. Regulatory Approval), data sheets, HS codes, and EAN numbers for retail product listings. ● Product Development- Product line, NDP to RRP calculation, Back End Rebate, Mapping plan in consent with HP● Vendor Co-ordination on Stock planning, ordering and OPG. - Update HP on market feedback, sell out trends, forecast, stock mapping with partners and OPG request if required.● Proactive Stock Management: Replenishing stock and generate daily sales and stock reports from retailers ● Retailer Liaison: As the single point of contact for retailers, I secure Ministry Approvals for HP-related product imports. I manage orders, sell-through, DOA issues, and aging clearance with HP’s support during the transition/onboarding phase. Show less