Collins Adu

Collins adu

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location of Collins AduOshawa, Ontario, Canada
Followers of Collins Adu516 followers
  • Timeline

  • About me

    Enterprise Business Solution Engineer | Network Operations Center Analyst | Cybersecurity

  • Education

    • Koforidua senior high technical school

      2010 - 2013
      Senior high general science
    • Durham college

      2024 - 2025
      Postgraduate studies project management
    • Durham college

      2023 - 2024
      Postgraduate studies cybersecurity
    • Kwame nkrumah'​ university of science and technology, kumasi

      2013 - 2017
      Bachelor's degree telecommunications engineering
  • Experience

    • Huawei

      Sept 2017 - Sept 2023

      *Perform Professional Transmission and Ip-Mpls troubleshooting on customer outages be it leased lines , internet , APN and SIP services across various media (Fiber, microwave, Point to Point, Point to multi point ) and resolved all complaints within SLA*Actively identifying and resolving backbone network bottlenecks such as congestion and degradations, that impact enterprise customers services to meet customer satisfaction and to prevent a negative impact on the customer experience *Follow and respect Key performance indicators(KPI) in order to meet Enterprise business solution SLA targets*Comprehensive root cause Analysis (RCA) documentation for outages handled by me and also suggest important ways for efficient improvement *When needed, offer field support engineers remote technical support and direct them on all field enterprise business service tasks. Show less

      • Network Analyst- Enterprise Business Solutions at MTN Ghana NOC

        Jan 2023 - Sept 2023
      • Enterprise Business Helpdesk/ Noc Analyst at MTN Ghana NOC

        Sept 2017 - Dec 2022
  • Licenses & Certifications