Collins Adu

Experience

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  Huawei

  Sept 2017 - Sept 2023

  *Perform Professional Transmission and Ip-Mpls troubleshooting on customer outages be it leased lines , internet , APN and SIP services across various media (Fiber, microwave, Point to Point, Point to multi point ) and resolved all complaints within SLA*Actively identifying and resolving backbone network bottlenecks such as congestion and degradations, that impact enterprise customers services to meet customer satisfaction and to prevent a negative impact on the customer experience *Follow and respect Key performance indicators(KPI) in order to meet Enterprise business solution SLA targets*Comprehensive root cause Analysis (RCA) documentation for outages handled by me and also suggest important ways for efficient improvement *When needed, offer field support engineers remote technical support and direct them on all field enterprise business service tasks. Show less

  • Network Analyst- Enterprise Business Solutions at MTN Ghana NOC

    Jan 2023 - Sept 2023

  • Enterprise Business Helpdesk/ Noc Analyst at MTN Ghana NOC

    Sept 2017 - Dec 2022