Ian Crespo

Experience

• 

  DpUNION Instrumentação Analítica e Científica

  Feb 2018 - Apr 2021

  Authorized Signatory in the Flow area, Technical Visits; budgeting for maintenance of calibration equipment; maintenance of calibration equipment; checking the conditions of measurement instruments before performing calibrations; calibrating equipment; assisting technicians with calibrations; reviewing calibration certificates; approving calibration certificates (Authorized Signatory).

  • Laboratory Assistant

    Feb 2019 - Apr 2021

  • Electronic Technician

    Feb 2018 - Feb 2019
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  SONDA

  Apr 2021 - Jul 2022

  Information Technology Help Desk Analyst

  Software and hardware Level 3 assistance; configuration and preparation of equipment; installation and configuration of software, hardware assistance, and maintenance of parts. Logical access provisioning; granting and controlling access for all employees, especially new hires. Application of security policies and domain machine management; Updating, controlling, and assigning tickets, analyzing and auditing tickets within the cell, and managing the stock of machines and headsets.

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  JEM Systems

  Jul 2022 - Jun 2024

  Infrastructure Analyst

  Creation of virtual machines for RPA with Python, administration of servers on AWS for hosting GitLab and other virtual machines used in the daily operations of the automation department. Monitor the daily activities of the automation department and propose ideas for improvement. Creation of manuals and regulations, Help Desk forms, and implementation of best practices according to ITIL. Control of firewall policies, antivirus, and other security methods used internally. Implementation of automations in the company using IoT techniques. User Level 3 support and assistance, both in-person and remote, in English, including international travel for projects, implementations, and support. Creation and maintenance of the infrastructure for the offices in São Paulo, Joinville, and Phoenix (Arizona). Show less