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Nicolas Livet

Nicolas Livet

Internship support DESK/Network

Followers of Nicolas Livet823 followers
location of Nicolas LivetClamart, Île-de-France, France

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  • Timeline

  • About me

    Escalation Engineer SDWAN

  • Education

    • Lycée Jacques Monod (Clamart).

      2007 - 2011
      Baccalauréat Scientifique Mention assez Bien

    • Collège Saint Marie (Clamart)

      2003 - 2007
      Brevet des collèges Mention bien

      Activités et associations :Hand Ball / Tennis de Table

    • 华中科技大学同济医学院

      2014 - 2014
      Chinese

      International experience in China with HUST university during 1 month

    • Institut supérieur d'Electronique de Paris

      2013 - 2016
      Réseaux et Services

      Activités et associations :Membre de l'association ISEPA (pour aider les étudiants internationaux à ISEP et à Paris)

    • Université de Versailles Saint-Quentin-en-Yvelines

      2011 - 2013
      Dut R&T Réseaux et télécom Diplôme bac +2 Réseaux et télécom

  • Experience

    • Telindus Belgacom ICT

      Jan 2013 - Jan 2013
      Internship support DESK/Network

      Internship with Telindus (network integrator) Service DESK- Solve incident tickets RMA and dispatch.- Tests d’equipments (SE100 REDBACK, Equipements CISCO). - Prepare and install IOS (Switch/router Cisco, Redback Ericsson, Extreme Networks). - Make on site intervention to change equipments without configuration

    • SFR Business

      Nov 2013 - Oct 2016
      Apprenticeship Network & Security Support

      Apprenticeship with Engineering school ISEP and company SFR BusinessNetwork and Security Support- Solve incident tickets with international customers.- Configure and test equipments (Switch/router Cisco, Redback, Extreme Networks, Redback Networks)- Make on site intervention to replace equipments with configuration

    • Infovista

      Oct 2016 - Jan 2021

      - Ensure a great quality of support including the resolution of technical incident to our partners in the world- Create articles to share the solutions and advices on the Web site support- Create test platforms to reproduce the issues- Solve and analyze of complex network issues - Ensure a great quality of support including the resolution of technical incident to our partners in the world.- Use test platforms to reproduce the issues- Solve and analyze of complex network issues

      • Technical Senior Support Engineer APO

        Jan 2020 - Jan 2021

      • Technical Support Engineer L2 APG

        Oct 2016 - Jan 2020

    • Ipanema Technologies - Now Part of InfoVista

      Jan 2021 - Oct 2021
      Technical Senior Support Engineer APO / SDWAN

      - Ensure a great quality of support including the resolution of technical incident to our partners in the world- Create articles to share the solutions and advices on the Web site support- Create test platforms to reproduce the issues- Solve and analyze of complex network issues

    • Extreme Networks

      Oct 2021 - now
      Escalation Engineer SDWAN

      - To be with the R&D to resolve the most complex issues of product- Create and use test platforms to conduct testing and reproduce the issues- Solve and analyze of the most complex network issues and SD-WAN issue

  • Licenses & Certifications

    • Cisco Certified Network Associate version 4 module 1

      Cisco Networking Academy
      Mar 2012

    • Ipanema Certified Operation and Support Expert #56

      InfoVista
      Sept 2017

  • Volunteer Experience

    • Organisateur

      Issued by EIAP Echanges Internationaux A Paris on Jan 2014
      EIAP Echanges Internationaux A ParisAssociated with Nicolas Livet