Orsel SANI

Experience

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  Oxygen Furniture

  Mar 2011 - Jun 2013

  International Sales Specialist

  Observed and analyzed the market, competitors, and customers. Optimized current system and made adjustments to develop the current system to speed up and facilitate. Developed and maintained strong relationships with other functional areas and internal strategic departments. Organized, issued and checked all necessary documents and materials which are crucial for export operations. Assisted in the development of the sales & marketing plans and strategies to achieve sales targets. Prepared quotations and reviewed orders to follow them up in accordance with the related departments. Show less

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  Various Organizations

  Jun 2013 - Oct 2015

  International Sales Director

  Represented company in events and organizations, investigated international exhibitions and made the decision to attend the proper ones. Determined sales targets and directed all sales activities. Managed and developed relations with the existing and potential customers. Determined sales targets and directed all sales activities to ensure that they meet the goals of the Marketing Plan. Hired, supported, trained sales personnel.

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  Slamby

  Jan 2016 - Nov 2016

  International Sales Manager
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  Transcosmos inc.

  Nov 2016 - Jun 2019

  • Team Supervisor

    Aug 2018 - Jun 2019

  • Team Leader

    Mar 2018 - Aug 2018

  • Technical Support / Sales Specialist (L2)

    Sept 2017 - Mar 2018

  • Technical Support / Sales Specialist (L1)

    Nov 2016 - Sept 2017
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  United Call Centers

  Jun 2019 - now

  Responsible for directing the activities of the Customer Service (in 12 countries, 8 languages) for one of the largest international tobacco companies, and directly responsible for the morale and welfare of 8 supervisors and 80 customer representatives.My main duty is developing strong relationships with the client, connecting with key business executives and stakeholders, negotiating contracts and closing agreements, preparing reports on account status, answering client queries and identifying new business opportunities. I also liaise with cross-functional internal teams (including the Customer Service and Product Development departments) to improve the entire customer experience. Show less Worked for one of the largest international tobacco companies with duties included; daily operations, staff recruiting, new-hire/refresher training, performance reviews, profitable operation, budget, and monitoring the line management.- Developed and implemented processes, and operational improvements to enhance the efficiency and effectiveness of operations- Identified development opportunities using quality assurance and provided ongoing training, coaching, and mentoring on an as-needed basis- Built rapport and trust with clients- Organized and led weekly service reviews- Provided performance reviews and developmental feedback on a monthly/quarterly/annual basis- Recorded statistics, user rates, and the performance levels of the center by preparing reports- Ensured the highest readiness maintaining staffing requirements, duties included shift patterns and number of staff needed to meet demand Show less

  • Global Account Manager

    Dec 2021 - now

  • Project Coordinator

    Jun 2019 - Dec 2021