Ben Dean

Experience

• 

  EE

  Aug 2007 - Jul 2012

  Deputy Manager

  Customer Services Deputy Manager assisting in the management of a highly successful team of 16 Customer Service Representatives.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Selected Achievements and Key Skills: Integral in the continuation and success of the Centre for Excellence team which bridges the gap between customer complaints caused by system & process constraints, and the Service Design Teams Consistently exceeding the performance indicators, customer satisfaction levels, and sales targets set by the company Successfully co-organised and implemented a coaching initiative which, on average, improved a whole service area’s Customer Satisfaction scores by 10% and Net Promoter Score by 28%  Community Representative on Employee Engagement Panel conveying employees’ opinions and requests to higher management and feeding back important information, updates and surveys etc in daily briefings Co-managed the highest performing team in the service area for 5 consecutive months Regularly called upon to use IT skills to create resources for higher management. Examples include a central knowledge bank; electronic employee forum; coaching & training material; performance trackers and numerous presentations Organised and managed a project to highlight improvements to the current customer bill format. Involved background research on current customer and employees’ opinions on bills followed by the drafting of a proposal for the changes to Service Design Show less

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  Enterprise Rent-A-Car

  Jul 2012 - Feb 2014

  Assistant Branch Manager

  Assistant Manager of a busy and successful city centre branch managing a team of up to nine graduate trainees, drivers, valeters and temporary agency staff.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Selected Achievements and Key Skills: Completion of training folder a month earlier than the set deadline Marketer of the month for work with ‘biggest loser’ account streamlining business and increasing referrals Gained lead and helped set up a corporate account with a minimum spend of £3000 pm Independently marketed and set up 13 new corporate accounts in 12 months  Independently marketed and set up a lucrative local bodyshop account  Assisted in the initiation of local non-fault referrals being sent from a local dealership Top 10 of the individual sales matrix for the South West & Wales 3 times in 12 months Top 3 for individual sales is South West twice in 12 months  Managing the daily running of the branch ensuring efficiency and increasing sales Integral in the training & development of new trainees including production of new training resources In charge and accountable for the three main controllable financial business areas Keeping calm and organised in a high pressured, logistical based environment Reacting quickly to an extremely fast paced environment On-going market analysis and assessment of competitors Acting as an ambassador of the business and providing the highest levels of customer service obtaining 3 separate customer service awards Show less

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  Anixter

  Feb 2014 - May 2021

  Supply Chain Specialist

  Responsible for managing the supply chain of multiple key OEM manufacturers with an accumulative spend of approximately £2.5 million per annum~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Manage stock of over 2000 parts coping with varying lead times and sporadic usages from both UK and overseas vendors~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Maintain strong relationships with both manufacturers and suppliers to successfully quote and win bids/tenders with a view to maximise profitability and efficiency ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Champion cost saving initiatives balancing targets, time-scales and engineering/technical requirements~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Analyse data to streamline service and maximise efficiency and profitability. Create customer facing reports from raw data.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Lead creation and marketing.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Training & Developing new and existing staff~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~. Show less

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  Babcock International Group

  May 2021 - now

  • Interim Programme Procurement Manager

    Sept 2024 - now

  • Supply Chain Development Manager

    Jun 2024 - Sept 2024

  • Supply Chain Development Specialist

    Feb 2022 - Jun 2024

  • Temporary Supply Chain Development Manager

    Sept 2022 - Mar 2023

  • Buyer

    May 2021 - Feb 2022