Samantha Reeser

Experience

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  A-list Fun Jumps

  Jun 2012 - Aug 2017

  Customer Success Lead

  • Managed a team of 5-8 employees, overseeing day-to-day service deliveries and workload management.• Reviewed invoices for accuracy, ensuring timely processing of Deposit Accounting.• Provided marketing insights directly to the CEO for enhanced outreach and customer engagement.

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  Rover.com

  Jan 2015 - now

  Pet Care Services

  • Cultivated client relationships resulting in repeat client services for over 50 clients annually.• Maintained a 5-star customer satisfaction rate based on 100+ customer reviews.• Examined animals for signs of illness, discussed grooming needs, and provided treatment as needed.

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  AMN Healthcare

  Sept 2017 - Jun 2018

  Client Experience Specialist

  • Managed incoming and outgoing calls, maintaining a customer satisfaction score of over 95%.• Handled 100+ calls daily with zero complaints, showcasing exceptional communication skills.• Welcomed and directed clients, guests, and vendors, ensuring a seamless experience.• Executed administrative and clerical tasks efficiently to support daily operations.

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  Industry Threadworks

  Feb 2019 - Oct 2022

  Account Manager

  Industry Threadworks is a full-scale e-commerce solution providing informed business consulting to brands and businesses of all sizes.My responsibilities and accomplishments included:. Promoted multiple times for determining optimal direction for company on a strategic level.. Forecasted and tracked key account metrics monthly, quarterly, and annually to COO/CEO.. Designed and implemented loss prevention measures that improved profit margins by 2.5%. Negotiated with long term vendors and manufacturers on a quarterly/annual basis to secure15% or more discounts and formed relationships with new vendors.. Managed hiring process as well as team performance evaluations, conducting reviews, andadministering disciplinarian action as required.. Managed over 200+ clients totaling over $4MM in revenue.. Analyzed performance and sales data using CRM software.. Guided product selection, pricing, and inventory for client purchases..Assisted clients with e-commerce management including product pages, pre-sales,pre-orders, shipping concerns, etc.. Proven successful project leadership skills.. Created, revised, and managed the tech packs through the accurate and timely PLM system. Show less

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  NovaSource Power Services

  Dec 2022 - Aug 2024

  Utility Solar Account Manager II

  • Managed 45+ solar sites at NovaSource Power Services, optimizing assets to exceed $10M in value.• Enhanced customer service standards through cross-departmental collaborations, resulting in improved client satisfaction.• Implemented dynamic customer service strategies, leading to a 7% increase in customer satisfaction.

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  RS Americas

  Feb 2025 - now

  Key Account Manager

  Job Description• Developing a solid and trusting relationship between major key clients and company• Resolving key client issues and complaints• Developing a complete understanding of key account needs• Anticipating key account changes and improvements• Managing communications between key clients and internal teams• Assist and coordinate account team assigned to each client• Strategic planning to improve client results• Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance• Collaborating with sales team to maximize profit by upselling or cross-selling• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training• Meeting all client needs and deliverables according to proposed timelines• Analyzing client data to provide customer relationship management• Expanding relationships and bringing in new clients Show less