Experience

• 

  Corvit systems peshawar

  Jan 2019 - Dec 2019

  It specialist
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  Rehman medical institute (rmi)

  Jan 2020 - Dec 2021

  Technical support specialist

  Responsible for the day-to-day IT Operation of the company such as users' management, troubleshooting, help & advise.Maintaining desktop applications, local area network, IT Security and telecommunications Managing, supporting and Troubleshooting the Whole Network of RMI.Implementation and Troubleshooting the Network Security through Firewall and software.Configuring, Managing and Troubleshoot Domain Environment (Active Directory 2012 Server) Managing the User Account, Groups and OUs (Organizational Units). Implementation Rights Assignment/Restriction on specific users for Maintaining the Network up to 300 computers.Network management and configuration (Firewalls/Switches/Routers/VPNs/VLAN/DNS/DCHP etc.). Implementation of Backup and Disaster Recovery policy. Trouble shooting Network connectivity problems. Show less

• 

  Du

  Jan 2022 - Mar 2024

  Working on different techologies.Troubleshooting different internet devicesGpon Nokia and Huawei ont IP phoneBgp, L2Mpls, L3MplsOSPF STP EIGRP IPTV Managed Services.Huawei Cisco switchesBds Aggregator Nokia Huawei and Cisco.HPSM uses for ticketing system working and achieving and trouble shooting enterprise customer issue and resolving within SLA, if required escalating issue to L3 support team for further support.Du verse uses. HDM usesHandling enterprise customer complaint.Live Troubleshooting session With Customer.Supporting Field Engineer onsite.PRI , BRI Sip trunk. Office 365 , Netcracker uses,CRT Nortel uses Telnet SSHMonitoring tools. Nokia Ams, IMaster NCE,watch4net Show less

  • Network Engineer

    Feb 2022 - Mar 2024

  • Technical Support Specialist

    Jan 2022 - Feb 2022
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  Televes

  Mar 2024 - now

  Senior network and iptv engineer

  Working as L2 Network System and Technical Support Engineer for Onsite and Remote Clients (Middle East Region).Site visit to assess new system requirements and prepare reports.Coordination with the sales department to fulfill new customer demands.Working on a compliance list/checklist for upcoming projects.Deliver technical product presentations to customers and demo installations.Project implementation, testing, and commissioning.Server Installation (Linux), Configuration and management.Installation and configuration of IPTV servers, streamers, encoders, digital signage, VOD, and network L3 and L2 switches.GPON installation and configuration.Integration with third-party systems such as PMS, QMS, fire alarms, LG pro-centric, Samsung reach, etc.Coordinating with the R&D team to assist with software testing and bug tracking and convey the new suggestions/requirements from the client.Organizing training sessions for system integrator, vendors, and end users.Overseeing all Middle East region projects and ensuring an uptime of 99% or higher.Providing 24x7 support for premium customers/critical situations.Coordinating with HQ team for L3 support if needed.Hands-on experience with satellite dish alignment, rack assembly, system , firewall and networking .Participating in hospitality shows and meeting new clients. Show less