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Eric T Mathew

Eric T Mathew

Guest Service Associate

Followers of Eric T Mathew870 followers
location of Eric T MathewToronto, Ontario, Canada

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  • Timeline

  • About me

    Front Office Manager

  • Education

    • Mangalore University

      -
      Bachelor's degree Hospitality Administration/Management

  • Experience

    • Carlson

      May 2007 - Aug 2008
      Guest Service Associate

    • Accor

      Oct 2008 - Jan 2011
      Front Office Supervisor

    • Mövenpick Hotels & Resorts

      Jan 2011 - Aug 2011
      Duty Manager

      • Collaborating with concerned departments to ensure that guests get the best hotel experience in regards to room status• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfactionKey Achievements• Life Saver Certificate for Fire Prevention & Fire Fighting• Life Saver Certificate for Advanced Fire Safety

    • The Zuri Hotels & Resorts

      Nov 2011 - Jan 2016

      • Assists Guest relations, Duty Managers and Front Office Manager to drive guest experience ad fully supports various guest engagement programs of the hotel• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests• Overseeing the hiring, coaching, developing, and performance management of the Guest Service Supervisors, and Guest Services AgentsKey Achievements• Grew Concierge profit by 40 % over last year• Over achieved target training hours of 70 hours per associate for the team Show less

      • Assistant Front Office Manager

        Jan 2015 - Jan 2016

      • Senior Duty Manager

        Nov 2011 - Apr 2015

    • Sheraton Grand

      Jan 2018 - Aug 2019
      Assistant Front Office Manager

      • Oversee and supervise guest arrivals and departures of MICE groups with more than 150 rooms• Ensures that the pricing policy and internal audit procedures are duly applied• Developing Standard Operating Procedures as per brand standards• Maximizing revenue by implementing innovative ideas and upsell strategies• Monitors and drives GXP performance of the hotel and remains accountable for ranking in APACKey Achievements• Highest Elite appreciation score for Quarter 2 2019• Highest Brand Standard audit score in Asia Pacific among Marriott brands 2019• Recognized for exceptional service on various review platforms like Trip advisor, Medellia (guest voice) and guest emails• Consistently achieved targeted Marriott Bonvoy enrollments for all four quarters Show less

    • Hilton Toronto/Markham Suites Conference Centre & Spa

      Dec 2019 - Jan 2023
      Assistant Front Office Manager

    • Hilton Garden Inn Toronto

      Mar 2023 - now
      Front Office Manager

  • Licenses & Certifications

    • Certified in First Aid training

    • Certified Life Saver in Advanced Fire Safety Hydrants – Crisis Management

    • Department Trainer for Front Office

      Movenpick Hotel & Spa, Bangalore

  • Honors & Awards

    • Awarded to Eric T Mathew
      Manager of the Quarter The Zuri Hotels & Resorts Mar 2012
    • Awarded to Eric T Mathew
      Best Employee of the Month Grand Mercure, Bangalore Apr 2009
    • Awarded to Eric T Mathew
      Star Employee of the Year Grand Mercure, Bangalore 2009
    • Awarded to Eric T Mathew
      Best Manager at Annual Management Talent Quest Besant Institute of PG, Mangalore