Lonnie Maxwell

Experience

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  Denver Health

  Apr 2018 - May 2019

  Certified Nursing Assistant

  -Provided extensive patient care, including assistance with daily living activities, patient mobility, and vital signs monitoring. Played a key role in managing 1-to-1 mental health holds, ensuring patient safety and well-being.-Actively involved in emergency care situations approximately bi-weekly, assisting nurses with critical findings, supporting patient comfort, and ensuring timely response to urgent healthcare needs. -Engaged with patients’ families and visitors during day shift, providing updates, reassurance, and support, enhancing the patient and family experience in the critical care environment. Show less

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  Eating Recovery Center

  Nov 2019 - Nov 2021

  Revenue Billing Specialist II

  -Acted as the primary trainer for the revenue billing team, sharing expertise in claim processing, issue resolution and structured billing practices. This involved educating new team members and providing ongoing training to existing staff, ensuring high standards of knowledge and performance across the team.-Maintained a rigorous focus on processing claims methodically, consistently striving to achieve the goal of 100% clean claims, with a minimum standard of 75% clean claims, ensuring reduced errors and smoother financial operations.-Managed and monitored key performance indicators for various insurance providers and programs, adapting to the unique requirements of each, thereby ensuring compliance and optimizing revenue cycles.-Implemented a new work process to make billing procedures more seamless, demonstrating initiative and problem-solving skills, which contributed to more efficient operations and indirectly benefited client satisfaction. Show less

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  Qualifacts

  Nov 2021 - Dec 2024

  Account Manager

  -Expertly manage the onboarding process for new clients, ensuring a smooth and thorough transition. This includes RCMS SaaS platform, outline key features, and setting expectations for ongoing support and communication.-Skillfully manage client relationships, focusing on RCMS SaaS solutions. Consistently exceed the minimum client retention goal of 70%, currently averaging an impressive 84% retention rate.-Develop and implement client-specific strategies, evident by positive feedback scores, meeting KPI targets, and high client satisfaction, showing an ability to align strategies with client goals effectively. Show less

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  Udemy

  Jan 2025 - now

  Sales Development Representative