Luis Raposo

Experience

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  Cetelem

  Jan 1995 - Jan 1999

  Head of Compliance

  Created and maintained a business continuity plan, ensuring operational resilience and readiness.Led comprehensive internal audit strategies, enhancing risk management and fraud prevention protocols across the organization.Conducted thorough risk assessments, proposing tailored control measures and action plans to mitigate identified vulnerabilities.Architected and implemented a robust internal control framework, ensuring regulatory compliance and operational efficiency.

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  Banco Santander Consumer Portugal

  Jan 2000 - Jan 2002

  Operations/Risk Manager

  Developed and implemented credit/risk policies for various products, enhancing risk management processes.Evaluated and analyzed major credit operations, providing actionable insights to mitigate risks.Conducted risk previews, scenarios, and simulations to forecast potential impacts and inform decision-making.Led a team of 7, fostering collaboration and achieving departmental goals efficiently.

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  ERA Imobiliária

  Jan 2004 - Jan 2006

  Sales Director

  Recruited, trained, and coached sales agents, increasing successful closing rates and listings.Spearheaded recruiting initiatives and career presentations, fostering a dynamic team environment that consistently achieved top-tier sales performance.Orchestrated daily sales meetings, inspiring and guiding the team to surpass targets and secure high-value listing mandates.Mentored and coached sales agents, providing strategic guidance to optimize closing rates and elevate overall team performance. Show less

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  CENTURY 21®

  Jan 2006 - Jan 2009

  Regional Operations Manager

  Monitoring and support to the network of franchisees (25+ in PT, including Azores and Madeira + Cabo Verde).Implementation of the Brand guidelines, procedures and know-how.Brokers and Agents training.Franchisees Business Plans, action plans and KPI monitoring.Revolutionized training programs for brokers and agents, fostering a culture of continuous improvement and adapting to market trends in real estate franchising.Optimized franchisee business plans, implementing targeted action strategies that yielded measurable growth in market share and profitability across diverse locations. Show less

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  CLINICAS VITALDENT PORTUGAL

  Jan 2009 - Jan 2013

  Area Manager

  Managed 10 clinics, overseeing operations and ensuring compliance with brand KPIs.Led a team of 150+ employees, enhancing productivity and customer satisfaction.Implemented regional marketing strategies, boosting clinic visibility and patient engagement.Recruited and trained staff, fostering a skilled and motivated workforce.Increased profitability through effective business management and strategic planning.Spearheaded regional marketing initiatives and brand activation strategies, fostering clinic growth and enhancing market presence across diverse locations. Show less

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  Lifecooler

  Jan 2014 - Jan 2015

  Brand Manager

  Defined brand concept and positioning, leading to measurable market growth.Analyzed marketing trends and competitors, driving strategic initiatives.Developed and executed marketing campaigns, achieving significant ROI.Managed and optimized P&L, enhancing profitability and market share.Led a team of 7, fostering collaboration and achieving sales targets.Spearheaded brand repositioning, driving market growth through strategic initiatives and KPI establishment, while leading cross-functional teams to success. Show less

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  CPP Group plc

  Nov 2015 - Aug 2017

  Sales & Marketing Manager Portugal

  Developed and executed marketing strategies, boosting brand awareness and driving sales growth.Managed the Group Rebranding process in Portugal, enhancing market positioning.Led digital and offline marketing initiatives, including social media and new product launches.Collaborated with digital marketing agencies to optimize campaigns and achieve measurable results.Oversaw market P&L, ensuring financial targets were met through effective B2B sales strategies.Led rebranding initiative and executed marketing strategies, driving brand awareness and sales growth.Managed P&L while overseeing digital marketing and B2B sales efforts. Show less

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  Engel & Völkers Portugal

  Sept 2017 - Aug 2018

  Regional Manager

  Provided strategic guidance to License Partners across Portugal, ensuring alignment with brand standards.Monitored KPIs, revenue, and P&L to drive financial performance and operational efficiency.Facilitated brand expansion by onboarding new License Partners, contributing to market growth.Reported directly to the Head of Expansion and Support in Spain, enhancing communication and strategic planning.Led strategic expansion initiatives, driving brand growth across Portugal.Monitored key performance indicators and revenue, ensuring alignment with company objectives. Show less

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  OptimHome Immobilier

  Oct 2018 - Jan 2020

  Oversaw agent services and support, enhancing productivity through strategic planning.Managed external partnerships, fostering collaboration and mutual growth.Reviewed and updated training programs, ensuring relevance and effectiveness.Conducted training, onboarding, and individual coaching, improving agent performance.Reported regularly to management in France, providing insights and progress updates.Spearheaded agent support services, optimizing productivity through strategic planning and external partnerships.Revamped training programs, delivering personalized coaching for network growth. Show less

  • Country Network Coordinator & Trainer

    Apr 2019 - Jan 2020

  • HR Talent Acquisition | Sales Training

    Oct 2018 - Apr 2019
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  CUB - Real Estate

  Sept 2020 - Feb 2021

  Sales Director

  Recruited, onboarded, and trained real estate agents, enhancing team skills and performance.Managed social media channels, increasing engagement and brand visibility.Developed and executed training programs, resulting in improved agent productivity.Led daily sales meetings, motivating team to achieve top performance.Supported agents in closing sales and listing mandates, boosting overall sales figures.Assisted broker/owner with business strategy, contributing to company growth. Show less

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  Zome Almada

  Mar 2021 - Mar 2022

  General Manager

  Led a team of 25+, overseeing business planning, budget, and marketing strategies.Achieved 67% increase in new property listings and 119% revenue growth.Monitored KPIs, revenue, and P&L, ensuring compliance with brand procedures.Recruited and mentored staff and agents, resulting in a 100% increase in real estate agents.Delivered 60% more training sessions, certifying agents and boosting performance.Spearheaded agency transformation, expanding agent team by 100% and boosting revenue by 403% year-over-year, positioning as top performer among franchises.Fostered talent development through targeted training, increasing agent certification by 60% and enhancing overall team performance and productivity. Show less

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  ProprHome

  Jun 2022 - Mar 2024

  Community Director

  Spearheaded business development through B2B partnerships (agencies, brands) and B2C (agents).Led community initiatives, enhancing engagement among real estate agents, developers, and customers.Boosted platform awareness, connecting verified agents and developers, driving user trust.Utilized data analytics to improve transparency and efficiency in the real estate market.

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  Bonte Filipidis

  Mar 2024 - Sept 2024

  General Manager

  Led daily operations, improving efficiency and team productivity through strategic planning.Implemented cost-saving measures, reducing expenses and increasing profitability.Enhanced customer satisfaction by streamlining service processes and resolving issues promptly.Developed and mentored staff, fostering a collaborative and high-performing team environment.Drove operational excellence, optimizing processes and fostering team synergy to achieve measurable productivity gains and cost reductions. Show less