Dierre Johnson, MBA

Experience

• 

  University of West Florida

  Jun 2021 - May 2023

  Graduate Assistant

  Serves as advisor for student leaders in UWF's Student Government Association

• 

  Navy Federal Credit Union

  Jun 2022 - now

  • Maintaining knowledge of HR services and answer or appropriately route employee inquiries pertaining to moderately complex HR programs, processes, procedures, and communications (1,022 cases to date)• Ensuring compliance with all HR related policies, practices, and procedureso Ensuring the completion of required Journey tasks for employees by maintaining enterprise-wide monthly audit• Facilitating live trainings with new team members on using current software and systems• Writing verification of employment and benefits (353 cases to date)• Processing personnel actions (promotions, transfers, etc.) with 98% accuracy (222 to date)• Completing Section 2 of Form I-9 to verify the identity and employment authorization of individuals hired for employment in the United States (200 to date)• Processing New Hires (309 to date)• Answering phone calls with 90% first call resolution (1,200 to date)• Software experience with Microsoft Office, ServiceNow, PeopleSoft, SharePoint, enWisen, Genesys Softphone, HireRight, Verint and Oracle HCM• Subject Matter Expert on Task and Role Delegation for leaders in Oracle HCM• Conducted Case Study on Verint Implementation in NFCU's Employee Service Centero Analyzed the costs, benefits, and mapped the process of implementing the Verint System into the HR Shared Service Center Operations. • Supported enterprise strategies of: employee powered, scalable & flexible, and digital transformation Show less

  • HR Shared Service Center Advisor

    Aug 2023 - now

  • HR Shared Services Center Intern

    Jun 2022 - Aug 2023