Christine Pham

Experience

• 

  Starbucks

  Dec 2018 - Sept 2019

  Barista

  Connect and bonded with consumers to create strong customer relationships. - Resolved customer complaints effectively to provide a welcoming customer experience. - Handled high-volume shifts, serving an average of 200+ customers per shift with exceptional efficiency and composure under pressure.Strong multitasking abilities, managing multiple drink orders, cash transactions, and customer inquiries simultaneously.- Exceptional knowledge of coffee varieties and brewing techniques to create customized beverages for customers. - Proficient in operating various espresso machines, grinders, and brewing equipment. Show less

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  EccentricBurst Creations

  Oct 2020 - Oct 2021

  Marketing Lead

  - Successfully created a comprehensive brand book and marketing guidelines in 1 month by focusing on consistent and cohesive brand messaging.- Increased Instagram followers by 200+ through visual storytelling, strategic hashtags, and engaging Instagram stories. - Established standardized operating procedures for marketing, graphics, and journalism departments focusing on improved efficiency, streamlined workflows, and increased cross-departmental collaboration.- Mentored a junior marketer with a focus on fundamental marketing skills and executing marketing projects. Show less

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  Curiosity Shots

  Jan 2021 - Mar 2021

  Contributing Writer (3 Month Internship)

  Authored engaging articles for an online blog platform, demonstrating a strong commitment to content quality.- Conducted thorough research and proposed innovative article concepts to enhance content variety and relevance.- Maintained consistent adherence to publication schedules, ensuring timely and reliable article delivery. - Conducted interviews with media contacts to enrich article content, adding valuable insights and perspectives.

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  Bellevue College

  Jul 2021 - Dec 2021

  Section Editor

  - Edited 80+ articles in 6 months with a focus on readability, ensuring the highest quality of published content.- Demonstrated exceptional efficiency by editing 6 articles in just 2 hours to meet tight deadlines.- Authored and published 10 high-impact articles by aligning content with audience needs and preferences.- Effectively led a dynamic team of 6+ writers and copy editors by facilitating collaboration and one-on-one mentoring.

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  EccentricBurst Creations

  Apr 2022 - Jun 2023

  Content Marketing Associate

  Led and implemented comprehensive content marketing strategies.- Improved website traffic by 12.6% in just 2 months through the creation and promotion of blog content optimized with SEO best practices.Lead the development and execution of social media marketing.- Increased LinkedIn impressions by 3.6x and engagement by 3.7x in 1 month through visually engaging slideshow content to capture the audience's attention.- Drove a 37% surge in visitor traffic to LinkedIn page in 1 month by focusing on educational content and time of day testing.- Attracted 10% of new website users in 3 months through the strategic use of hashtags and tailored content aligned with audience interests. Show less

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  EccentricBurst Creations

  Oct 2023 - now

  Executed diverse marketing tasks, including graphic creation, advertising strategy development, and campaign implementation.- Developed compelling website copy that effectively communicated brand messages, product/service features, and key information, contributing to an engaging and informative online user experience.- Crafted effective and professional email communications, ensuring clarity and alignment with organizational messaging.- Created visually appealing graphics for promotional materials and online content, maintaining brand consistency and engaging target audiences.- Contributed to advertising strategy development, crafting ad copy, selecting imagery, and strategizing placement for maximum impact.- Implemented advertising campaigns across various platforms, monitoring performance metrics for optimization. Show less

  • Contract / Freelance Content Marketer

    Oct 2020 - now

  • Content Marketing Associate

    Oct 2023 - Dec 2023