James Niroumand

James Niroumand

Adjudicator

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location of James NiroumandMelbourne, Victoria, Australia

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  • Timeline

  • About me

    Delivery Manager at Rosterfy

  • Education

    • University of Reading

      2007 - 2010
      Consumer Behaviour & Marketing BSc Marketing/Marketing Management, General 2:1
    • The University of Law

      2010 - 2012
      Bachelor of Laws - LLB Law 2:1

      By completing the Graduate Diploma in Law (Passed; 2010-2011) and the Legal Practice Course (Distinction; 2011 - 2012) on a full time basis, I was awarded an upper-second class LLB at the end of my studies.

    • Monarch Institute

      -
      Diploma of Financial Planning
  • Experience

    • Financial Ombudsman Service

      May 2013 - Oct 2017
      Adjudicator

      - Resolved disputes between financial businesses and consumers- Communicated effectively with all parties to a dispute with a view to making an impartial judgement on what was fair in the circumstances.- At various points responsible for monitoring and improving team productivity and adherence to changes in guidance-Gained a wide range of experience in handling complaints against major UK financial institutions

    • Momenta Operations

      Oct 2017 - Oct 2018
      Complaint Handler

      Triage & case assessment experience on multiple remediation projects for major UK financial institutions through a Big 4 consultancy.

    • Deloitte

      Nov 2018 - Jul 2024
      • Senior Manager

        Jan 2023 - Jul 2024
      • Manager

        Dec 2020 - Jan 2023
      • Senior Analyst

        Nov 2018 - Dec 2020
    • Rosterfy

      Jul 2024 - now
      Delivery Manager
  • Licenses & Certifications

    • PMI Agile Certified Practitioner (PMI-ACP)®

      Project Management Institute
      May 2024
      View certificate certificate
    • Generative AI Overview for Project Managers

      Project Management Institute
      Aug 2024
      View certificate certificate
    • Talking to AI: Prompt Engineering for Project Managers

      Project Management Institute
      Aug 2024
      View certificate certificate
    • Practical Application of Gen AI for Project Managers

      Project Management Institute
      Dec 2024
      View certificate certificate
    • Data Landscape of GenAI for Project Managers

      Project Management Institute
      Aug 2024
      View certificate certificate
    • Project Management Professional (PMP)®

      Project Management Institute
      Apr 2024
      View certificate certificate