Mark MacFarlane, IGP, MBA

Experience

• 

  University of Phoenix

  Jan 1995 - Jan 1997

  Academic Affairs
• 

  College for Financial Planning

  Jan 1997 - Jan 1999

  Compliance Specialist
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  University of Phoenix

  Jan 1999 - Jan 2008

  Associate Director, Office of Dispute Management

  • Accountable for the day-to-day operations related to University student appeals and grievances• Developed and became principle contact to managed relationships and formal communications with Federal, State, and Local regulatory and legal agencies• Directed the coordination of student appeals committees, case tracking, and communications with students and agencies• Lead development of policies and procedures related to the appeals process• Developed and administered the department budget Show less

• 

  Apollo Education Group

  Aug 2008 - Mar 2016

  Responsible for directing the strategic design, development, execution, and governance of the Enterprise Records and Information Management (RIM) program to fill compliance gaps for all U.S. based subsidiaries• Directed successful development and launch of the RIM Program Policies and Procedures for records retention (paper/electronic), preservation, disposition, and archive, serving as the governing body responsible for overall management of enterprise records and information lifecycle initiatives• Lead the development of the Records Retention Schedule based on regulatory changes, business need, and industry best practices• Possess In-depth working knowledge of the records/data storage solutions industry from a vendor/client perspective along with the vendor selection processes (Request for Information, Quote, and/or Proposal)• Created and delivered required training to over 10,000 employees, producing overall awareness for records and information governance compliance, including web-based and video presentations • Advised the Apollo Litigation Hold Oversight and Apollo Historical Archives Committee by providing guidance on RIM Governance best practices and process development• Experienced in technology implementations and upgrade projects • Spearheaded the information and data integrity project, mitigating inconsistent data fields in preparation for disposition• Lead the in-house development of a cost saving Records Management tool, integrating multiple systems with legal and regulatory citations, schedules and guides. Recognized by executives and practitioners as highly innovative and unique• Directed the oversight and guidance for RIM Governance best practices for all corporate business units and subsidiaries Show less • Lead interdepartmental compliance projects to analyze and develop corporate policies and procedures in collaboration with Executive Management• Directed legal preservation notices and lead discovery process in preparation for legal activities• Supported Compliance Investigators through case research and tracking for submitted violations via the Corporate Ethics and Compliance Hotline or as referred by executives• Directed the Request for Proposal process for third party Records and Data Storage and Destruction solutions • Established and launched the Apollo Historical archives project with Corporate General Counsel Show less

  • Sr. Manager, Information Governance and Records Management, Apollo Ethics and Compliance

    Nov 2009 - Mar 2016

  • Project Manager, Apollo Ethics and Compliance

    Aug 2008 - Nov 2009
• 

  Cambia Health Solutions

  Sept 2016 - now

  Manager, Enterprise Records and Information Management

  Cambia Health Solutions is the parent company for Blue Cross Blue Shield organizations and subsidiaries for Oregon (home office), Washington, Idaho, and Utah.