Arun Shastri

Experience

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  HERO ELECTRIC VEHICLES PVT LTD

  Nov 2008 - Feb 2011

  Service Engineer

  Education & training of dealers’ staff on latest developments & changes in product Analysis of product complaints in field.Making report on product defects and there causesTechnical Support to mechanics & Workshop in chargePreparation & Development of Training Module.Making Training Report & DocumentationMonitoring of general customers’ observations and complaints.Handling and resolution of customer service issues.Coordination with regional service engineer for better services to the satisfaction of the customer.Organizing field level activity as free Check up Camps, Customer Meets, Local Garage Owner meets for handling customer grievances and enhancing their contentment levels. Show less

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  Mitsubishi Motors

  Mar 2011 - Apr 2014

  Service Trainer/ Service manager

  Conducting product training for the dealership service personnel and field service people(New Dealer Training , Level 1,2 & 3 and New Product Related Trainings)Updating the product changes / improvements and to include in training to keep training lesson current.To propose new training methodology or improved training aids, which will curtail duration of training and also improve the training standardsPreparing and Customizing Service Technical & Non-Technical Training ModulesTo manage all the training activities for improving training quality..Conduct State level and National level skill competition for dealer technicians.Provide on Job training at dealership if required.Taking care of dealers in Delhi NCR region for after salesProviding Technical support for dealersCSI action plan and implementation for given set of dealersManpower development and Training.Auditing service processes for dealers and acting upon for improvementTaking warranty decisionsTaking care of extended warranty targets.Technical issues resolutions with Diagnostic Tool (MUT- 3).New Dealer After sales preparedness Plan Customer Service related activities for dealer including service camps, local Drivers meet, customer meets. Implementing Quality Plus System policies for the organization Show less

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  Suzuki Motorcycle India Private Ltd.

  May 2014 - Sept 2015

  Asst Manager
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  Isuzu Motors India Private Limited

  Sept 2015 - now

  Deputy Manager

  Conducting product training for the dealership service personnel and field service people(New Dealer Training ,Technician Training and New Product Trainings)Updating the product changes / improvements and to include in training to keep training lesson current.To propose new training methodology or improved training aids, which will curtail duration of training and also improve the training standardsPreparing and Customizing Service Technical & Non-Technical Training ModulesTo manage all the training activities for improving training quality..Conduct State level and National level skill competition for dealer technicians.Provide on Job training at dealership if required Show less