Wahab A. Shah

Experience

• 

  Xper2Go Pvt. Ltd

  Dec 2014 - Mar 2016

  System Support Engineer

  • Provided Tier 2 and Tier 3 Support for Advanced Hospitality Technologies: Delivered expert technical support for advanced hospitality technologies, ensuring efficient resolution of complex issues and maintaining high client satisfaction.• Configured and Maintained Networking Devices and Wireless Access Points: Successfully set up and managed various networking devices and wireless access points, optimizing network performance and reliability.• Resolved Trouble Tickets via Multiple Channels: Addressed client issues raised through phone, email, or remote access, employing effective troubleshooting techniques to swiftly resolve technical issues and minimize downtime.• Monitored Networks Using PRTG Network Monitor and LabTech Remote Monitor: Implemented proactive monitoring solutions to oversee network health and performance, enabling timely detection and resolution of potential issues.• Conducted Routine Maintenance and Software Updates: Performed regular maintenance tasks and software updates for network infrastructure, ensuring system stability and security compliance.• Assisted in System Implementations and Upgrades: Collaborated in the implementation of new systems and upgrades, ensuring smooth transitions and minimal disruption to operations.Provided Technical Guidance to End-users: Offered comprehensive technical guidance to end-users on system usage and troubleshooting techniques, empowering them to utilize technology effectively.• Collaborated with Vendor Support Teams: Worked closely with vendor support teams to troubleshoot and resolve hardware and software issues promptly, fostering productive partnerships and maximizing system uptime.• Conducted Training Sessions on New Technologies: Facilitated training sessions for internal staff on new technologies and protocols, enhancing their skills and knowledge to support evolving business needs. Show less

• 

  Attieh Medico

  Jan 2016 - now

  • Proactively identify and prioritize business opportunities and account expansion initiatives, driving growth and optimizing customer success by developing and executing tailored solutions. • Oversee sales management for key accounts, ensuring long-term client retention and success by leveraging CRM tools for market analysis, accurate sales forecasting, and tracking account strategies. • Lead client relationship management, conducting regular site visits to maintain strong partnerships and ensuring a personalized experience for clients. • Create and deliver customized proposals, negotiate contract terms, and close sales to meet and exceed revenue goals. • Build and utilize a robust internal network to engage cross-functional teams, resolve client issues quickly, and ensure a seamless post-sale experience. • Collaborate with technical teams, field services, and customer support to deliver tailored technical solutions, ensuring optimal product adoption and high levels of customer satisfaction. Show less • Client Relationship Management: Cultivated and maintained strong relationships with clients, providing exceptional pre-sales and post-sales support to ensure satisfaction and loyalty.• Installation and Commissioning: Executed installations, setup, and commissioning of microscopy and IVF equipment at client sites, ensuring proper functionality and adherence to specifications.• Technical Support: Provided technical support to clients, addressing inquiries, troubleshooting issues, and performing repairs to maintain equipment uptime and reliability.• Training Delivery: Conducted training sessions for clients and internal staff on the operation, maintenance, and troubleshooting of microscopy and IVF systems, ensuring proficiency and confidence in equipment usage.• Sales Support: Assisted sales teams in product demonstrations, presentations, and technical discussions with clients, contributing to the sales process and driving revenue generation.• Inventory Management: Managed inventory of spare parts, consumables, and equipment, ensuring adequate stock levels and timely replenishment to support service activities and customer needs.• Documentation: Maintained accurate records of customer interactions, service activities, equipment configurations, and inventory transactions, ensuring compliance with company policies and regulatory requirements.• Continuous Improvement: Proactively identified opportunities for process optimization, service efficiency improvements, and product enhancements, contributing to the overall effectiveness and competitiveness of the sales and service operations. Show less • Installation and Maintenance: Executed installations, setup, and maintenance of microscopy and IVF equipment at client sites, ensuring proper functionality and adherence to technical specifications.• Troubleshooting: Diagnosed and resolved technical issues with microscopy and IVF systems, utilizing troubleshooting techniques and technical expertise to minimize downtime and optimize equipment performance.• Repairs and Upgrades: Conducted repairs, upgrades, and calibration of equipment components, ensuring optimal functionality and compliance with performance standards and regulatory requirements.• Customer Support: Provided technical support to customers, addressing inquiries, resolving issues, and offering guidance on equipment operation and maintenance to ensure customer satisfaction and retention.• Training: Assisted in conducting training sessions for customers and internal staff on the operation, maintenance, and troubleshooting of microscopy and IVF systems, contributing to knowledge dissemination and skill development.• Service Documentation: Maintained accurate records of service activities, including equipment inspections, repairs, and maintenance tasks, ensuring documentation compliance and facilitating historical reference for future service needs.• Parts Management: Managed inventory of spare parts, consumables, and equipment components, coordinating procurement, storage, and distribution to support service operations and minimize equipment downtime.• Continuous Improvement: Participated in continuous improvement initiatives, providing feedback on service processes, product performance, and customer requirements to drive enhancements and optimize service delivery effectiveness. Show less

  • Product Manager – Lab Solutions (Microscopy & IVF)

    Sept 2016 - now

  • Sales & Service Engineer

    Jan 2019 - Jan 2022

  • Service Engineer

    Jan 2016 - Jan 2019