Anjan Karki

Experience

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  Maruti Computer Trade Concern Pte.Ltd

  Jan 2002 - Jan 2005

  Hardware Technician
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  Sathi Trading International Pte. Ltd.

  May 2005 - Jan 2008

  Hardware Supervisor

  Troubleshooting of PC, Laptop, Printers and setup LAN network for cyber based computers.

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  SIMGE (SIM Global Education)

  Feb 2008 - Feb 2009

  Onsite IT Support Engineer

  -Monitor/troubleshoot with SIM E-board and Digital signage.-Day to day maintain Lab PC/Laptop and keep them always in working condition.-Perform installation of IT Hardware/Software/Application.-Desktop Support/ IT Equipment Maintenance Support/ LAN Troubleshooting -Provide support for class room, lab PCs.-Troubleshoot and resolve problems for PCs and Laptops for both hardware and software -Setting up, installation and configuration of software and hardware for class room and lab PC/Laptop.-To Check and maintain the class room/Lab PCs before and after class.-Setup the HP Network Printer and provide support for any printing issue. -Re-cloned the users/student/lecturer PC, if any critical error occurred, using Norton ghost cast server.-To setup the Projectors, Visualizer and sound system for the classroom.-To rectify and resolve if any PCs and other equipment’s having problems.-Liaised with related Vendor for hardware/software issues.-Always keeps Lab PCs secured using Defreeze server and console clients. Show less

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  OPUS IT Services Pte Ltd

  Mar 2009 - Feb 2011

  -Troubleshooting with Customers IBM ThinkPad Laptop.-Provide Onsite Support for IBM Customers.-Every day attending minimum six (6) cases that requires on onsite support.-Isolate and resolve any hardware related problems if that occur in any IBM ThinkPad Laptop.-Replace the system board/LCD, keyboard panel for IBM ThinkPad when it requires.-Provide Desktop/Server IBM Think Center Onsite Support whenever customer requires.-Day to Day follow up IBM Help desk Log tickets.-Use RCMS/SCMS ticketing application to follow up the costumer logged case.-Always meet SLA, and maintain very good customer feedback. Show less -To provide information technology and solution to customers.-Install, configure and troubleshoot stand alone PCs and other related peripherals.-Provide 2nd level IT support for technical problems that requires onsite support.-Testing of hardware/software application, patches before deploying ta all users.-Responsible to updating case by informing the Helpdesk for proper escalation to the vendor.-Simulate failures for analysis to actual failing devices.-Ensure and maintain excellent level of Customer Satisfaction. Show less -To provide information technology and solution to customers.Install, configure and troubleshoot standalone PCs and IBM/Lenovo laptop, network equipment and other related peripherals. -Provide 2nd level IT support for technical problems that requires onsite support. -Testing of hardware/software application, patches before deploying to all users. -Responsible to updating case by informing the Helpdesk for proper escalation to the vendor. -Simulate failures for analysis to actual failing devices. -Ensure and maintain excellent level of Customer Satisfaction. Show less -To provide 2nd level Desk side support to end-users in troubleshooting and resolving of desktop/laptop -Problems (Hardware, software & application) and Printer, scanner, PDA/Handheld devices etc.-Installing Windows manual patching for all Laboratory PC/Laptop -Always follow up the logged case using Mercury ticketing system.-Microsoft XP, MS outlook email, in-house application troubleshooting -Maintaining very good user feedback.-Maintain IT assets inventory -Assist user in troubleshooting and resolving problem related to the use of the Email application, as well its email migration application tools. -Setup in-house applications, printers, blackberry, wired & wireless network and other IT peripherals.-Liaise with vendors for hardware or software issues.-Blackberry enterprise activation, data backup troubleshooting with basic issues.-Liaise with Telco(Singtel,StarHub) for any BB hardware issue-To identify, resolve and handle all technical IT problems, daily operations and troubleshooting.-Network printer's setup and troubleshooting.-Wireless Printer (e.g. Intermec Easy Coder 3400e)setup/configure and troubleshooting-Symbol 9090/9060 Barcode handheld devices setup/configure and troubleshooting.-Follow-up with AP helpdesk in providing a complete solution.-Maintained users IBM ThinkPad laptops and related equipments.-Setup remote users PCs.-Setup/support configures Cisco IP phones.-Day to day follow-up the user log cases.-Provide stand by support for ongoing Tele presence.-Liaise with vendor for purchasing hardware equipments and other related concern. Show less

  • System Service Representative

    Nov 2010 - Feb 2011

  • Information Technology Support Engineer

    Feb 2008 - Feb 2011

  • Backfill IT Support Engineer

    May 2010 - Nov 2010

  • Desk side Support Engineer

    Mar 2009 - Apr 2010
• 

  Evolution Trading Pvt. Ltd.

  Oct 2011 - Sept 2016

  Apple Certified Macintosh Technician

  * Troubleshoot any problems or issues that arise with Mac desktops/laptops from the network drop up to and including the desktop/laptop. * Prioritize remediation of systems infected with viruses or other malware. * Administer Mac OS. * Provide system administrative support for the Mac OS and various Apple tools and applications. * Maintain MS Office Suite programs in operable condition. * Respond to alert notification or escalation of an issue from members of the client team. * Determine the probable cause of the issue and take the appropriate intervention action(s) to restore the Mac desktop/laptop to operational status.* Image, re-image OS for Apple desktops/laptops. * Troubleshoot Local Area Network consisting of Unshielded Twisted Pair (UTP) Category 5. * Set up hardware and loading software to support meetings and training classes at all sites. * Monitor, triage and sort tickets in the ticketing system and assign to the appropriate groups. Show less

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  Thakral One

  Oct 2016 - Oct 2020

  Sales and Service Manager

  * Own and manage all aspects of sales operations being Apple Authorised Reseller* Conduct quarterly reminders and utilize digital tools to increase the productivity of the Sales Team* Build, run, and analyze reports and dashboards for users and managers & in doing so provide insight into the business* Interface daily with the corporate Sales teams, customers, and partners* Deep experience working for technology companies and in fast-growing sales environments.* Analyze and document business requirements across multiple departments and systems* Redesign and improve existing sales and operational processes as the organization evolves* Respond to adhoc requests flowing into the sales operations group from various teams, regarding reports, processes, requests for assistance, and or general support* Continuous identification of opportunities for process improvement* Ability to handle difficult conversations and own the hard calls.* Deep understanding of the competitive landscape, industry trends, and external pressures that may impact customer buying decisions.* Ability to influence the right people, at all levels and functions in the company. Show less

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  Generation Next Communication Pvt. Ltd

  Nov 2020 - Jul 2023

  Service Unit Head for Apple | Dell | HP

  ✓ Formulate business strategy with others in the executive team ✓ Design policies that align with overall strategy ✓ Implement efficient processes and standards ✓ Coordinate customer service operations and find ways to ensure customer retention ✓ Ensure compliance with local and international laws (e.g. data protection) ✓ Oversee the implementation of technology solutions throughout the organization ✓ Manage contracts and relations with customers, vendors, partners and other stakeholders ✓ Oversee expenses and budgeting to help the organization optimize costs and benefits ✓ Mentor and motivate teams to achieve productivity and engagement ✓ Report on operational performance and suggest improvements ✓ Effectively manages team members, including technicians and advisors, to ensure team objectives and service/sales goals are being carried out ✓ Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally ✓ Assists with or performs administrative tasks ✓ Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations ✓ Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency ✓ Resolves service desk problems and improves current service desk methods to increase productivity and customer service ✓ Monitors department issues and client complaints to define patterns and work to lessen those recurring issues ✓ Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly ✓ Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work Show less