Nicole Sisneros

Experience

• 

  A.M. Gamby Mortuary

  Jan 1998 - Jan 2001

  Secretary

  Prepared and deliver the necessary documents required by the Los Angeles County Health Department.Helped plan the yearly client seminar.

• 

  PlanWell Licensing/The PEiR Group

  Sept 2004 - Mar 2011

  Operations Assistant

  Successfully developed a rapport, trust, and credibility with customers through daily phone / email interaction resulting in profitable business relationships. Prepare estimates, proposals and invoices, manage company and client budgets.Planned and organized company presence at three trade association conferences per year. Obtained new accounts by selling to prospective customers while visiting trade shows nationwide.Manage incoming sales leads via Salesforce and distributed to the account executives, manage email campaigns and opportunities.Leveraged Salesforce to create email and direct mail marketing campaigns to current and former clients. Show less

• 

  American Reprographics Company

  Mar 2011 - Sept 2012

  Project Coordinator

  Perform all account management and administrative duties as required to support field sales staff.Setup and maintain new accounts in the CRM system (Salesforce) as well as custom customer web portals.Prepare purchase orders; organize delivery dates, coordinate with multiple vendors for successful on-site installations customers nationwide.

• 

  Mindbody

  Aug 2013 - Oct 2021

  • Creates the Administrative Support Schedule daily; analyzing call traffic data to ensure the queue is covered at all times, while allowing for meetings, project time, lunches, and PTO• Acts as a mentor to the Administrative Support Specialists including 1 on 1 mentoring with assigned Administrative Support Teammates • Performs and documents Experience Engineering (Quality Monitoring) for assigned Administrative Support Specialists• Approves Payroll for Administrative Support Specialists and tracks Administrative Support Specialists attendance• Acts as a role model for our established Core Values at all times • Works on designated special projects as well as creates and administers projects based on the needs of the department and/or company• Oversees all incoming admin@mindbodyonline.com emails in Outlook as well as Zendesk, re-routes to appropriate departments and teams; responds to client inquiries as needed• Responsible for all Client Account Profile and pertinent site updates in all necessary company databases• Acts as a backup for the Administrative Support Specialist team on phones and tasking when needed• Responds to and resolves escalated phone calls and emails• Remains available and approachable as the hub for any company needs that may arise at any moment during hours of operations• Coordinates recruiting and participates in HQ Interviews• Creates, maintains and administers training for new Administrative Support Specialists and Administrative Support Coordinators• Other duties as assigned Show less • Creates the Administrative Support Schedule daily; analyzing call traffic data to ensure the queue is covered at all times, while allowing for meetings, project time, lunches, and PTO• Acts as a mentor to the Administrative Support Specialists including 1 on 1 mentoring with assigned Administrative Support Teammates • Performs and documents Experience Engineering (Quality Monitoring) for assigned Administrative Support Specialists• Approves Payroll for Administrative Support Specialists and tracks Administrative Support Specialists attendance• Acts as a role model for our established Core Values at all times • Works on designated special projects as well as creates and administers projects based on the needs of the department and/or company• Oversees all incoming admin@mindbodyonline.com emails in Outlook as well as Zendesk, re-routes to appropriate departments and teams; responds to client inquiries as needed• Responsible for all Client Account Profile and pertinent site updates in all necessary company databases• Acts as a backup for the Administrative Support Specialist team on phones and tasking when needed• Responds to and resolves escalated phone calls and emails• Remains available and approachable as the hub for any company needs that may arise at any moment during hours of operations• Coordinates recruiting and participates in HQ Interviews• Creates, maintains and administers training for new Administrative Support Specialists and Administrative Support Coordinators• Other duties as assigned Show less

  • Customer Service Support Manager

    Mar 2021 - Oct 2021

  • Customer Service Supervisor and Program Manager

    Jan 2018 - Mar 2021

  • Administrative Support Team Lead

    May 2016 - Jan 2018

  • Administrative Support Coordinator

    Nov 2014 - May 2016

  • Administrative Support Specialist

    Aug 2013 - Nov 2014
• 

  HubSpot

  Nov 2021 - now

  Quote to Cash Support Manager