Ajay Sharma

Experience

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  Tech Mahindra

  Feb 2016 - Jun 2018

  Associate - IT Project Management

  Applications/Products Supported: ITL (Integrated Ticketing List) & Raptor (Kepler-FirstNet)Client/Project : AT&TRole : Associate – IT Project ManagementResponsibilities: Worked on creation of the tickets for the assignments to the techno-functional teams regarding the application and tools onboarding.Conducted Disaster recovery for products.Collaborated with the interfacing teams for the deployments.Arranged monthly meetings with clients w.r.t the issues & upcoming releases for their fix.Reviewed various incidents and categorized them based on their impact and handled their Root cause analysis in efficient and timely manner. Show less

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  FIS

  Jun 2018 - Jul 2019

  Programmer Analyst

  Applications/Products Supported: ADF (Automated Document Factory), Card ProductionClient/Project : FOS Open SystemsRole : Programmer AnalystResponsibilities: • Driven the functionality enhancement project for the product by introducing the online statement correction feature.• Onboarded the alerting tool ASG Zena for monitoring the applications running in production.• Handled the infra migration of the app servers from Windows to Linux operating system• Conducted the weekly Meetings to improve the incident /ticket throughput time.• Supported the data center migrations Show less

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  Oracle

  Jul 2019 - Jul 2022

  Product Management

  Applications/Products Supported: R&A (Reporting & Analytics), OBIEE, Gift & Royalty, Inventory Management, Simphony POS.Client/Project : Oracle FBGBURole : Product / Application ManagementResponsibilities: • Facilitated the sprints for the bug fixes for the Reporting & Analytics through daily grooming calls by assignment of action items and keeping the things on track.• Segregated the high severity tasks for the production and prioritized their resolutions.• Conducted the patching activities for the servers on daily basis at the same time ensuring no downtime for the products / applications.• Made the road maps for the technical fixes by coordinating appropriately with the stakeholders• Analyzed the productivity and worked on the MTTR improvement for the cloud teams• Single handedly driven the Bring Your Own License (BYOL) for the cloud team to save the LOB cost• Worked on the server decommissioning part to save the overall project cost and resources.• Ensured the cert renewal activities on time leading zero issues for the cert expiry.• Organized Bi-weekly DB RAC upgrade and patching activities on the multitenant environments. • Worked closely with the technical and customer success teams to get the issues fixed quickly by putting the adequate and accurate alerting.• Assisted technical team for the rolling out of the log4j vulnerability by making the efficient roadmap for approx. 1500 Servers.• Planned and conducted the cloud datacenter migrations. Show less

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  NatWest Group

  Jul 2022 - Dec 2023

  Production Management Analyst- IPM

  Applications/Products Supported: Robotics Process Automation (RPA) - UiPath, Intraday Cash Management System, TLM Collateral & Cash Data ExchangeClient/Project : Core Trading SolutionsRole : IT Project ManagerResponsibilities: • Took initiatives to run the automations in the product team by Ui-Path for automating the application sanities to avoid the manual intervention. • Facilitated the project by creating release plan for the onboarding & cleanup of the instruments and agreements.• Worked on functional aspects of the managing nostros and vostro accounts within the trading applications• Conducted daily scrum / grooming calls to ensure the appropriate tracking for the assigned automation tasks.• Coordinated with the technical teams over the application outages to ensure we have appropriate resources such as monitoring & ticketing tools in place along with alerting.• Designed the road map for the product enhancements by doing feasibility study according to the stakeholder’s requirement Show less

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  J.P. Morgan

  Dec 2023 - now

  Facilitating sprints for the manual cancellations of the stuck payments by closely working with the external payment gateway vendor.Assessing business impact for the products during the incidents and presenting the same to the management after root cause analysis.Creating business or functional flow documents for the products, so that same can be referred to different interfacing teams for collaboration. Tracking the SLA for the incidents and requests to improve the KPI’s / MTTR.Maintaining the backlog list and facilitating the backlog reduction through daily standup / backlog grooming calls.Tracking and ensuring timely resolutions of the wire related issues to improve customer satisfaction. Prepared DC migration plans for the fiscal yearCo-ordinated with the technical team and accordingly prepared the HLD for the automation in the paymentsAlert finetuning.Planning and conducting the sprints/iterations for Token enrollment, decommissioning and failures. Show less

  • Technical Program Manager

    Oct 2024 - now

  • Technical Project Manager

    Dec 2023 - Sept 2024