Vikram Singh

Experience

• 

  Tata Consultancy Services

  Dec 2010 - Feb 2023

  • Responsible for service management, service delivery under IT operations• Responsible to match compliance as per service level agreement and ensure the service level agreement is attained within the operations center• Responsible for resource management, hiring, on-boarding, induction with aim to maintain cost efficiency• Responsible for cost and time management• Deliver reports and customer satisfaction surveys• Responsible for budgeting and cost control

  • Service Delivery Manager

    Sept 2021 - Feb 2023

  • Operations Manager

    Jul 2018 - Sept 2021

  • Oracle Database Administrator

    Dec 2010 - Jun 2018
• 

  Fidelity International

  Mar 2023 - now

  Project Lead - Scrum Master