
Bernard John Arroyo
PBX Operator

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About me
District Fire Department (formerly Reedy Creek Fire Department)
Education

University of Central Florida
2001 - 2003Bachelor of Arts (B.A.) PsychologyActivities and Societies: University of Central Florida Fitness

Edison Community College
1996 - 1999Associate of Arts (A.A.)
Experience

Lehigh Regional Medical Center
May 1996 - Aug 1998PBX OperatorDistribute incoming phone calls. Call in codes over hospital p.a. system. Knowledge of emergency response system. Page/alpha page physicians accordingly. Register patients into the emergency room.

Fitness Advantage
Mar 1998 - Jul 2001Certified Personal TrainerImplemented clientele workout, recorded body composition, create nutritional diet plan, neo-natal and post rehabilitation workout regimen. Produced clientele sales and products. Fill-in supervisor overlooking a 25,000 sq.ft. workout facility.

Loews Hotels/Hard Rock Hotel
Jul 2001 - Aug 2006Recreation Supervisor/LifeguardSupervised a 100,000 sq.ft. outdoor recreational facility with 12 employees per shift. Handled guest request and relations. Implemented in-service lifeguard training, attended daily department meetings, created employee scheduling and daily guard rotations. Fitness center front desk operations. Ensured opening/closing procedures were properly accomplished.

Howl at the Moon
Jul 2006 - Oct 2011BartenderMix drinks at guest request. Tend to a $500 cash drawer to be turned in accordance to sales. Knowledge of drinks while pouring accurately. Knowledge of nightly specials. Quick to think and able to handle high volume orders/attendance. Oversee the safety and enjoyment of guest.

City of Davenport Fire Department
Oct 2010 - Nov 2015FirefighterDuties include but are not limited to fire suppression in structural as well as wildland environments and emergency medical services under highly stressful emergency conditions. Also, fire prevention, public education, vehicle and station maintenance, always focusing on providing quality customer service. Ride up lieutenant when shift lieutenant is not present, and data entry of scene call reports.

Orlando Health
Jul 2012 - Feb 2015Air Care Team Communications SpecialistReceive calls from local emergency response agencies. Tone/page out flight crew, relay mechanism, area location, and coordinates. Data entry of entire call in real time. Communicate all pertinent information from all sides to ensure safe and successful missions. Perform interfacility transfers. Collect standard information of patient, contact appropriate physician to be connected to requesting physican and conference on a recorded line. Facilitate bed assignment via hospital PCC.

Daytona International Speedway
May 2015 - Apr 2017Firefighter/Paramedic
Orange County Fire Rescue
Nov 2015 - Feb 2024Firefighter Paramedic
Zodiac Hyperbarics
Aug 2021 - nowDive Medical Technician/Paramedic
Compressed Air Medical Services
Aug 2023 - nowDive Medical Technician/Paramedic
Reedy Creek Fire Department
Dec 2023 - nowFirefighter Paramedic
Licenses & Certifications

Certified Flight Communicator
National Association of Air Medical Communication SpecialistsDec 2013
Emergency Vehicle Operations Course
Central Florida Fire AcademyOct 2007
State of Florida Fire Compliance
State of Florida Fire MarshalJan 2006
Pre Hospital Trauma Life Support
National Association Emergency Medical TechniciansFeb 2021
Incident Command System (ICS) 100, 200, 700, 800
US Department of Homeland SecurityJul 2011- View certificate

Paramedic
Florida Department of HealthJul 2022 
Advanced Cardiovascular Life Support
American Heart Association | American Stroke AssociationAug 2022
Pediatric Advanced Life Support
American Heart Association | American Stroke AssociationAug 2022
Healthcare Provider/CPR/AED
American Heart Association | American Stroke AssociationAug 2022
Emergency Medical Technician
Florida Department of HealthDec 2021
Volunteer Experience
Events
Issued by Give Kids The World on Jan 2006
Associated with Bernard John Arroyo
Languages
- amAmerican sign language
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