Freslin Fresnel

Experience

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  Guardsmark LLC

  Aug 2004 - Aug 2015

  Account Manager

  As an account manager/client relationship manager, my responsibility was to provide strategic direction and progressive leadership for the branch office and assigned client accounts. Spearheaded new business and provided service expansion to existing accounts. Supervised training for over 70 Branch employees and Assisted Manager with branch budget. Negotiated pricing on temporary and permanent accounts and oversaw payroll process for over 200 branch employees. Instructed managers and administrative staff on payroll and billing procedures, monitored account budgets, and completed/ approved paperwork for all billing issues. In this position, I used skills in Client Liaison, Budgeting, Strategic Planning, Contract Negotiations, and Team Leadership. I also assisted with charitable and community outreach initiatives and served as United Way Project Lead to obtain donations from 140+ branch personnel. Show less

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  Allied Universal

  Aug 2015 - now

  Client Manager

  Manage and supervise high-profile client locations, serve clients, primary contact person. I was responsible for contract and pricing negotiation and oversee the payroll process for site directors, supervisors, and over 300 security personnel under my book of business. Monitor account budget, Overtime, AR, and focus on company net profit. Accountable for gross annual revenue of $18 million. Achieved the most profitable book of business and Retained 98% of existing accounts. Increased hours under management from 3,000 to 12,000 hours. Applied problem-solving skills by helping clients work within budgets while maintaining similar service levels. Consulted with clients to avoid potential lawsuits. Selected to coach, counsel, and develop new client managers and operations managers. Received numerous bonuses and recognition for exceeding expectations. Show less