Myriah Stitt

Experience

• 

  Eat24

  Apr 2015 - Apr 2018

  Customer Service Representative

  Acting a liaison between customers and restaurant partners through multiple platforms, account management, billing management, and fraud detection & prevention. I also performed dispatch management for in-house drivers and 3rd party partners.

• 

  Uniform Teeth

  Apr 2018 - Aug 2022

  Assist patients with scheduling appointments, monitoring progress throughout treatment, monitor billing & collections, and manage dental insurance assistance.Team care: Administration work, managing doctor schedules, assisting with treatment coordination, and office maintenance.

  • Associate Manager, Customer Support

    Jun 2022 - Aug 2022

  • Customer Care Team Lead

    Feb 2020 - Jun 2022

  • Customer Support Specialist

    Apr 2018 - Feb 2020
• 

  Tapjoy (Acquired by ironSource)

  Aug 2022 - now

  Associate Vendor Manager

  • Supervise the daily operations of a 100 person Contact Center (BPO) Team. • Act as a liaison between the Contact Center and internal Tapjoy Teams.• Review and monitor weekly KPIs.• Collaborate with Engineering and Data Operations Teams to build a new CRM platform for our Customer Support Team. • Implement new procedures for Associates during transition to the new CRM platform. • Create and update processes to reduce average ticket handling time by 22%. • Maintain a detailed record of process updates and ensure they are fully implemented within the team. Show less