Kim Handelsman

Experience

• 

  Central Vacuum Stores

  Aug 1991 - Sept 1993

  Retail Sales

  Sales Consultant and Office Administration

• 

  The Navigators

  Dec 1993 - Apr 1999

  Missionary English Teacher

  Taught English as a second language and worked with college students as a leader in the BEST Club (Bible, English, Sports, and Travel)

• 

  Central Vacuum Stores

  Apr 1999 - Dec 2006

  E-Commerce Sales Consultant

  Instrumental in helping to build a very successful E-Commerce website store.• E-Commerce Internet Consultant with high volume sales• Customer service support and issue resolver• Email as it relates to: communications, sales, customer service, quotes, and follow-up• Create personalized proposals for customers and building contractors• Provided installation estimates for outside sales• Managed all office Administration functions• Handled Accounts Payable/Receivable• Spearheaded an IRS Tax Auditing Project• Customer Service Expert in store and online; handled all service calls and customer support Show less

• 

  Home School

  Aug 2004 - Aug 2016

  Homeschool and Co-Op Teacher

  • Taught: Reading, Writing, Math, History, Geography, Science, Bible, Grammar, Spelling• Organized Field Trips • Taught at a homeschool co-op for several years

• 

  Central Vacuum Stores

  May 2016 - Sept 2017

  Senior E-Commerce Sales Professional

  • E-Commerce Internet Consultant with high volume sales• Customer service support and issue resolver• Email as it relates to: communications, sales, customer service, quotes, and follow-up• Create personalized proposals for customers and building contractors• Provided installation estimates for outside sales

• 

  Lucky's Market

  May 2018 - Jun 2019

  Front End Specialist

  • Front-End Customer Service Ambassador• Training and coaching of new employees• Resolve challenging customer issues and complaints, escalate to management when necessary

• 

  PNC

  Jun 2019 - Oct 2020

  Customer Care Representative

  • Remote Customer Service Representative for all incoming PNC customer calls• Performs customer service activities and initiatives for a broad range of PNC products, services and problem resolution for multiple channels• Responds to all customer inquiries regarding products, services and issues• Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues• Maintains high levels of customer satisfaction through excellent communication skills• Documents customer interactions and completes service requests Show less

• 

  Self-employed

  Mar 2021 - Jan 2024

  Home Care Provider

  • Took care of a newborn and toddler; transported to school; and pediatric visits when necessary• Assisted with an elderly 103 year old with personal care, cooking, reading• Provided companionship for a elderly woman for lunch and shopping excursions• Assisted an elderly couple with cooking, laundry, cleaning, shopping, and caregiving