Talk to sales Try for Free

Michael Beilke

Department Manager

184 followers

Eau Claire, Wisconsin, United States

Connect with Michael Beilke to Send Message

Connect with Michael Beilke to Send Message

Timeline
About me
Help Desk Coordinator at UW-Eau Claire
Education
- Chippewa Valley Technical College
  2007 - 2009
  Associate IT - Network Specialist
  Also earned CompTIA A+ and CompTIA Network+ Certifications.3.98/4.0 GPA
- UW College - Marshfield/Wood Co.
  1996 - 1999
  Associate Generals
  Activities and Societies: Business Club
- University of Wisconsin-Stout
  2016 - 2023
  Bachelor of Science - BS Information and Communication Technology
Experience
- KMART
  Sept 1997 - Jan 2005
  Department Manager
  Started as cashier.Promoted several times.Frequently troubleshot the 1 Hour Photo equipment.
- Kmart
  Aug 2005 - Dec 2013
  Frontend Manager
  Supervise and train associates at Service Desk and Checkouts.Maintain and troubleshoot cash registers.Submit help tickets for failing devices.Manage store one night a week.
- Chippewa Valley Technical College
  Mar 2012 - Sept 2022
  Desktop Services Technician
  Field incoming calls, emails and online help ticket submissionsTroubleshoot issues involving computer hardware, email, accounts, software and networkDeploy technology to end usersAssist end-users in resolving their issuesEscalate tickets, as needed
- University of Wisconsin-Eau Claire
  Sept 2022 - now
  Help Desk Coordinator
Licenses & Certifications
- Microsoft Office Specialist: Microsoft Access Expert (Office 2019)
  Microsoft
  Dec 2021
- Salesforce Trailhead Badges
  Salesforce
  View certificate
- Microsoft Office Specialist Excel 2016
  Microsoft
  Dec 2016
  View certificate
- CyberOps Associate
  Cisco
  May 2023
  View certificate

Recommendations
...