Manoj Gawde

Experience

• 

  Avoft Technologies

  Jun 2010 - Nov 2011

  Network Engineer

   Network Connectivity Support. ISDN testing. Monitoring / Reporting status of equipment. Monitoring VSAT links  ISDN Troubleshooting  Managing ISDN Reports. Communication with the customer for updates of the activity when required. Generating call reports on a daily basis. Escalation as per the priority. Co-coordinating with Field Engineers and providing guidance.  Network implementation & troubleshooting of WAN links. Network Infrastructure designing. Show less

• 

  Samsung Data System India Pvt Ltd

  Nov 2011 - Mar 2016

  Assistant Manager

   Successful installations including network cabling, Fibre cabling, and VOIP telephone systems Networking Project - Design, plan, implement, troubleshooting.  Network Project management which including end to end project designing, coordination, execution, monitoring & track with documentation as per the priority Understand the criticality of projects and provide the service delivery framework Troubleshooting hardware failures. Troubleshooting routing or switching related problems Providing link utilization reports, CPU utilization reports and health status of network devices as per the requirements Ensuring that the network and the infrastructure are up & running and provides a high degree of reliability and availability. Preparing KOP's, Updating diagrams for new deployments. Install, configure, and maintain network services, equipment, and devices Monitors system performance and implements performance tuning Plans and supports network and computing infrastructure Perform troubleshooting analysis of servers, workstations, and associated systems Monitoring network usage Providing technical support for users with varying levels of IT knowledge and competence  Implementation of CCTV cameras, RFID system, and their maintenance  Active participation in the procurement of IT equipment. Implementation & Managing Storage Server and Backup solution. Coordination with the vendor for implementation of IBS BTS on required site location  Coordination with Vendor for implementation of VHF base station for the walkie-talkie and proper functioning function of a walkie-talkie. Solving the link problems by coordinating with ISP Responsible for preparation of documentation of all IT administration work and training of new Engineers Show less

• 

  WNS Global Services

  Mar 2016 - Aug 2019

  Deputy Manager IT

   Good Exposure to Handling Project/Migrations for Call Center for domains like HealthCare, Shipping & logistic and Finance, Travel. Part of Network Solution and Operation Management Team. Data Technologies including Internet, MPLS, managed Security IP VPN, VOIP, Citrix/VMware. Voice technologies including inbound /Outbound contact center solution, Call Screen recording, Multimedia (email/Chat), IVR/ Advance IVR solution, email management solution. Preparing for Meeting and Tailoring Communication to address Business needs of Potential Client as part of the project coordination process. On-call support for higher severity tickets after office hours. Document network problems and resolutions for future reference Documentation of Network Diagram and Report generation. Coordinate with internal teams and vendors for flawless implementation of projects. Establish and maintain a relationship with Vendors Show less

• 

  Mastercard

  Aug 2019 - now

   Part of Global customer network engineering team  Plan and implement projects -Worked on 50+ Network implementations for new Projects and Site Upgradation. Planning, designing, and implementing new project Networks and upgradation of existing project networks as per Mastercard standard  Document network problems and resolutions for future reference Documentation of Network Diagram and Report generation. Conducting root cause analysis to resolve the network issues pertaining to Router, Switche,s and firewall.  Define tasks, required resources, Collect, and manage project team Create schedule, project timeline, and track project deliverables  Monitor and report on project progress to all stakeholder along with problem and solution approach Evaluate and assess the result of projects Work multiple projects simultaneously Show less

  • Lead Technical Program Manager

    Aug 2023 - now

  • Sr. Project Manager

    Sept 2021 - Aug 2023

  • Sr.Network Engineer

    Aug 2019 - Sept 2021