DeeDee Anderson, CRCM

Experience

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  Central Valley Bank

  Jan 2003 - Jan 2005

  Customer Service Representative

  • Sold bank products and services to new and existing customers.• Successfully handled and resolved customer service problems.• Recognized for excellent balancing record.• Opened new customer accounts and closed existing customer accounts• Performed monthly branch audits• Assisted with: vault balancing, ordering/shipping of currency, non sufficient funds, and large item returns.

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  Canyon Community Bank

  Jan 2005 - Jan 2007

  Assistant Operations Officer

  • Trains, supervises, and schedules Customer Service and New Account Representatives.• Back Up to Bank Operations Manager, Bookkeeper, and Accounts Payable.• Performs daily cash handling, buying and selling currency, vault balancing, new accounts, taxpayments, customer service issues, reports, wire transfers, non sufficient funds, returns, bank bills,bookkeeping, and monthly certifications.• Assists Bank Operations Manager with hiring, evaluating, and terminating of personnel.• Designed training manuals regarding IRAs/New Accounts for bank employees, and on-line banking instructions for both employees and customers.• Created and conducted product survey of other banks’ products for upper management.• Monitored suspicious transaction activity through Bank software• Reviewed and monitored all branch’s audit books• Assisted with the implementation of new audit procedures Show less

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  Lewis and Clark Bank

  Jan 2007 - Jan 2009

  Loan Operations Specialist

  • Responsible for monitoring the progress of all construction loans and construction draws. • Inspected construction properties as draws were submitted. • Communicated with Title Companies during loan fundings and loan payoffs • Boarded new loans onto Bank software and assisted with Lasor Pro loan documentations.• Assist with the organization of all loan files• Assist Loan Officers with financial updates and credit report reviews.

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  Cashmere Valley Bank

  Jan 2009 - now

  Oversee all bank operations for the Yakima branch. Manage all customer service representatives for the Yakima branch on both the Lending and Operation side. Consumer Lender for the Yakima branch.

  • SVP, Compliance and BSA Officer

    Apr 2014 - now

  • Branch Retail Operations Officer

    Jan 2009 - Apr 2014