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Jason Speers

Jason Speers

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location of Jason SpeersKitchener, Ontario, Canada

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  • Timeline

  • About me

    Sr. Technical Support Specialist at OpenText

  • Education

    • RCC Institute

      2005 - 2008
      Electronics Engineering Technology Diploma Electronics Technology/Technician

    • University of Waterloo

      2015 - 2015
      Comprehensive Business Analysis I & II

      Professional development

  • Experience

    • RDM Corporation

      Nov 2008 - Apr 2015

      Test Scenario and Test Case writingRequirement AnalysisDiagnosing and troubleshooting bugsTranslating technical issues to non-technical groupsIssue PrioritizationEffort estimationActing as a SME during planning phasesAgile & Waterfall methodologies Training CustomersTroubleshooting and investigating bugsHigh level / Escalation supportDocumenting and logging issuesCommunicating system wide issues to customers when necessaryWorking with a wide range of third party customers and Bank industry professionals

      • Quality Assurance Engineer

        Jun 2011 - Apr 2015

      • Customer service

        Nov 2008 - Jun 2011

    • Deluxe (Formerly RDM Corp)

      Apr 2015 - Oct 2020
      Technical Support Specialist

      • High level / Escalation support• Worked as lead for UAT and software promotions• SOP and KB writing and management

    • OpenText

      Feb 2021 - now
      Sr. Technical Support

  • Licenses & Certifications