Emma Legrand

Experience

• 

  Centre de Réadaptation de l'Ouest de Montréal (CROM)

  Jan 2017 - Jan 2017

  Volunteer

  Helped supervise children with autism spectrum disorder.

• 

  Le Vieux Four Manago

  Jan 2018 - Jan 2023

  Waitress/Bartender
• 

  SIRH Lab

  Jan 2020 - Jan 2022

  Research Assistant
• 

  Culture, Health & Personality Laboratory

  Jan 2021 - Jan 2023

  Research Assistant and Coordinator

  Completed my honours thesis in the laboratory (2021-2022). Currently the coordinator of a study.

• 

  Crisis Services Canada

  Nov 2022 - Apr 2025

  Bilingual Supervisor Crisis responder for suicide prevention

  • Bilingual Crisis Line Supervisor

    Sept 2023 - Apr 2025

  • Crisis Responder

    Nov 2022 - Sept 2023
• 

  CAMH

  Apr 2025 - now

  Coordinator | 9-8-8 Crisis Helpline

  Overseeing supervision activities to ensure the delivery of high-quality, compassionate crisis support through the national 9-8-8 helpline. Supporting the well-being of bilingual responders by facilitating debriefs as needed, maintaining open lines of communication, and identifying signs of burnout to foster a healthy, sustainable work environment.Monitoring responder interactions and reviewing quarterly assessments to uphold service standards, while providing feedback to both supervisors and frontline staff. Offering real-time guidance during high-risk or complex situations to ensure informed, timely responses.Collaborating with the training and recruitment team to support onboarding processes, occasionally facilitating training sessions, and developing tools—such as French language assessments—to maintain bilingual proficiency standards for responders and supervisors.Facilitating monthly meetings with supervisory staff to explore strategies for maintaining and enhancing service quality. Leading one-on-one meetings as needed to address specific support or development needs.Contributing to a culture of care, quality, and continuous improvement in a fast-paced, high-impact crisis support environment. Acting as a liaison between responders and organizational leadership, ensuring staff voices are heard and that responders remain informed of policy and procedural updates. Show less