Haitham Osman AboBakr

Experience

• 

  NCR Corporation

  Aug 2011 - Jan 2020

  working as a responsible for advanced technical support, and troubleshooting hardware and software and Trainer forthe new comers Engineers also manage and dispatch calls with my team . Worked as a customer Engineer to install, maintain the ATM hardware and software , I started in this place with noknowledge the gained experience by working hard, reading more and asking the experts in the teamalthough it was a long period but actually I learned a lot of things in this period like how to interactwith the customers, time management, reporting to management.

  • Senior Services Engineer

    Jan 2016 - Jan 2020

  • Field Services Engineer

    Aug 2011 - Jan 2016
• 

  Raya Information Technology

  Jan 2020 - now

  • Managing customer accounts and looking after all service/support requirements.• Maintain customer satisfaction & periodic service review meeting.• Communicate with vendors, receive new upgrades and resolve any problem or escalation. • SLA Achievement. • Managing and planning a team of leaders Territory’s. • Development plans. • Setting KPIs & Team Evaluation. • Resources Coverage and Hiring Plan. • Team leader of ATM service delivery team.• ATM accounts management.• Improves process efficiencies in support of area objectives• Accomplishes results through the management of professional team and department .• Leads technical support initiatives and operation .• Addresses issues escalated from the territory .• Ability to develop and implement efficient and effective operational processes

  • Customer Service Supervisor (territory manager)

    Jan 2024 - now

  • Team Leader

    Jan 2020 - now